Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Debt free journey

Like anything you have to put the hard yards in at the start but then all the noise melts away and you get on with getting debt free Reviewed on: 13th May 2026

When I first heard about Stepchange things were a bi...

When I first heard about Stepchange things were a bit bleak, we had debt that we couldn’t cope with. Then my husband had two mini strokes, I was getting desperate with stress and worry. From the first phone call Stepchange reassured me that they could help. It just took a couple of calls to give them all the information they needed to help us. The horrid phone calls and letters stopped! We worked through a realistic budget, (Stepchange don’t want you to starve). Creditors accepted that we were working with Stepchange and agreed the monthly amounts offered. We are so relieved that our situation is under control. Keeping to a monthly budget is quite a fun challenge, we have saved hundreds using local marketplace sites. The thrill of tracking down what we need, especially if it has been pre-loved, and a fraction of buying new is like finding treasure. All the while our debts are shrinking with a couple gone altogether now. So if you are in a state about debt please get in touch with Stepchange, they are friendly and reassuring, not at all judgmental. You need to work with them, they are not clairvoyant. It’s so worth it, be kind to yourself and do it now. Reviewed on: 13th May 2026

A weight off my mind

They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt free. Reviewed on: 13th May 2026

Great staff, really knowledgeable and always helpful

Great staff, really knowledgeable and always helpful Reviewed on: 13th May 2026

Wonderful

StepChange gave me clear, calm and easy‑to‑understand debt advice when I was really worried and didn’t know what to do. They listened carefully to my situation, explained all my options simply, and helped me set up a plan I could actually afford. Every person I spoke to was kind, patient and non‑judgmental — it took so much stress and weight off my shoulders. They handled all the talks with my creditors, which saved me so much worry and time. I honestly don’t think I could have got through it without them. They are professional, reliable and completely free — I recommend them to anyone struggling with debt. Reviewed on: 13th May 2026

So lovely to deal with.

So lovely to deal with. Don’t know where I’d be without step change. Reviewed on: 13th May 2026

I was in very mess with my finance depressed suicida...

I was in very mess with my finance depressed suicidal given up but when I was told to get in touch with step change I was thinking another company that don’t care but I was wrong they helped me all the way very caring only very few organisations that they do care you feel you talking to a person and really understand your problems they really deserve royal approval and recognition from royal family for the work they do Reviewed on: 13th May 2026

Amazing company very patient polite and they catered...

Amazing company very patient polite and they catered to my needs as i suffer major anxiety best thing i ever did took sooooo much stress off me Reviewed on: 13th May 2026

When I was at my lowest with worry and anxiousness,...

When I was at my lowest with worry and anxiousness, I turned first to Citizens Advice who were very helpful and passed me over to Stepchange. From the very first phone call to them, I felt a lot better and they got me into a positive frame of mind. With a lot of determination, year by year, I have managed to reduce my debt and expect to clear everything by the Autumn. Reviewed on: 13th May 2026

£27k and drowning

I had £27000 of debts and was struggling financially and mentally and decided to speak with these guys who helped me with a solution and it was like a wieght had been lifted that was helping me sink.ill be forever grateful for the advice and support.thank you. Reviewed on: 13th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.40 from 68 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub