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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18659 reviews)

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4.92

Based on 18,658 reviews, last reviewed 7th Jul 2026

189000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful staff. Very helpful staff. Very patient and they take the time to get positive results. Their advice and understanding is very fair and they’re non judgement... Read more Reviewed on: 7th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18659)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Myself and Husband were so worried and had no idea w...

Myself and Husband were so worried and had no idea where to turn. Stepchange have been a lifechanger for us. So far so good and we feel we can move forward with how they have helped us. Reviewed on: 13th May 2026

The customer service department there is flexible a...

The customer service department there is flexible and ready to help Reviewed on: 13th May 2026

Really helped me staff really nice to talk to about...

Really helped me staff really nice to talk to about any problems. Reviewed on: 13th May 2026

Really helpful friendly team professionally delt wit...

Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Helpful advice

Appreciate the advice and assistance received from stepchange to enable me to resolve my debt problems with the minimum of effort on my part Reviewed on: 13th May 2026

great support

you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

Fantastic team still on but without them I didn't ma...

Fantastic team still on but without them I didn't make it each staff on the phone always help me in any circumstances so good and friendly highly recommended thank you Reviewed on: 13th May 2026

Stepchange is an absolute life saver.

Stepchange is an absolute life saver. I don't know what I would of done without stepchange. Outgoings reduced by £100s. Really nice people to talk to. Easy to arrange a plan. Highly recommend to All. Thank you StepChange. Reviewed on: 13th May 2026

Great service

Brilliant, caring and informative approached and helped me get back on track Reviewed on: 13th May 2026

Very easy to talk to them .

Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

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