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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

I achieved my financial goal with Step Change supports.

I achieved my financial goal with Step Change supports. Reviewed on: 12th May 2026

Hi there, Im Ever so happy based on the services re...

Hi there, Im Ever so happy based on the services received so far from Stepchange, it so much appreciated. Keep up the good work guys and God bless you all. Kind regards Albert . Reviewed on: 12th May 2026

Best Debt Advice i have ever had

Spoke with a representative , who was calm and reassuring, who had experienced debt himself, who talked me trough several options and together we put together a realistic income and expenditure list and from that arrived at a figure i could afford that gave me peace of mind and took away my debt worries. Reviewed on: 11th May 2026

Great customer care and support.

Great customer care and support. Personnel are very welcoming, they listen actively and ensure the best DMP that suits your needs. They are reassuring which helps elementary any worry or concerns you may have about your debts. Reviewed on: 11th May 2026

I was dreading sorting out my debt due to all the st...

I was dreading sorting out my debt due to all the steps involved and the stress of it all but the team at stepchange made the whole process incredibly easy and stress free. Would recommend to anyone who needed help with their debt Reviewed on: 11th May 2026

StepChange is a lifesaver!

Absolutely amazing support. The staff I spoke to were incredibly empathetic, non-judgmental, and understanding of my situation. They set up a Debt Management Plan (DMP) that fits my affordability, and I no longer have to worry about communicating with creditors. Reviewed on: 11th May 2026

StepChange helped me a lot

StepChange helped me a lot during a very stressful time. They guided me through the whole process of dealing with my debts and explained everything clearly. I never felt judged, and they made things much easier to manage. Their support and advice helped me get back on track financially. I’m very grateful for all their help and would definitely recommend them. Reviewed on: 11th May 2026

Thank you Step Change

I was overwhelmed by the amount of debt I was in it seemed hopeless. However the staff at Step Change were kind and patient. Never judged and I Will be debt free within the next 6 months. I cannot thank you all enough. Reviewed on: 11th May 2026

I was struggling with my credit card.

I was struggling with my credit card. So StepChenge solved my problem, and I'm very grateful. Reviewed on: 11th May 2026

Very helpful and understanding.

Very helpful and understanding. Helped with my needs Reviewed on: 11th May 2026

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