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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16747 reviews)

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4.95

Based on 16,747 reviews, last reviewed 13th May 2026

97700% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Credit safer! I have been looked after very well by StepChange. Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16747)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

All the service agents are friendly and professional.

All the service agents are friendly and professional. Reviewed on: 6th May 2026

It has been 3 yrs and the help I have had from them...

It has been 3 yrs and the help I have had from them has been brilliant especially when I was struggling to make payments. Easy to contact and quick replies from emails. Reviewed on: 6th May 2026

Would recommend StepChange to anyone struggling

StepChange have been brilliant, they've helped me see a way forward with managing my debts and I can see the end goal and it has been a huge weight off my mind. They are great to talk to, answer any questions I have thoroughly and kindly and without judgement and have been really good at talking to my creditors and offering advice on how to deal with them when needed. Reviewed on: 6th May 2026

Compassionate, plain advice with no judgement which...

Compassionate, plain advice with no judgement which was just what I needed at a time where I couldn’t see a way out of my debt. Every interaction has been friendly yet professional and I leave each call feeling more positive and motivated about my situation than I thought was possible. Reviewed on: 6th May 2026

Step change really have changed my life.

Step change really have changed my life. I was at a very dark point, with sleepless nights worrying about how I was going to battle this mountain of debt. The whole process was detailed but simple to complete, and they deal with your creditors for you which is what I found the most stressful, Reviewed on: 6th May 2026

I cannot praise Step change enough.. Lifesaver.

I cannot praise Step change enough, they came to my rescue when I needed help the most. Reviewed on: 6th May 2026

Review 06052026

Very helpful in contacting creditors, although, more information needed as to what, if anything, the creditors responses are. Reviewed on: 6th May 2026

Great help

I was in a lot of trouble, and because of step change I’ve started to manage my debt Reviewed on: 6th May 2026

Always helpful and courteous.

Always helpful and courteous. Good advice given re: finances. Reviewed on: 6th May 2026

Easy to set up after doing that, it's worry free

Easy to set up after doing that, it's worry free Reviewed on: 6th May 2026

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