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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Simple and Hassle Free

Very easy to submit my budget, i can see statements showing my progress. No hassle from creditors at all! Reviewed on: 9th May 2026

I am grateful for this opportunity

I am grateful for this opportunity Reviewed on: 9th May 2026

StepChange has helped me to see that there is still...

StepChange has helped me to see that there is still light at the end of the tunnel. Thank you, could not have done it without Your help, support and understanding. Reviewed on: 9th May 2026

Really helpful and supportive service.

Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Excellent

Excellent debt charity always been there for me Reviewed on: 9th May 2026

With debts being an issue and needing to resolve the...

With debts being an issue and needing to resolve the endless letters, calls chasing for another payment. Step change addressed all this and took away the aggregation and stress. All managed and can't thank them enough Reviewed on: 9th May 2026

Excellent work and tremendous understanding about debt

Excellent work and tremendous understanding about debt Reviewed on: 9th May 2026

got myself into a bad situation during the financial...

got myself into a bad situation during the financial crisis.I was using loans to pay debts getting deeper into a spiral of debt and depression. I read something on the web about step change contacted them for advice, they helped me sort out my finances. biggest advice wastalk to your lenders and dont ignore as it wont go away. Reviewed on: 9th May 2026

Step Change-Honest and respectful

My experience with Step Change it's about honestly and trustily organization. The customer service is on excellent level as the team always try to support you and listening you Reviewed on: 9th May 2026

The wonderful staff at StepChange have guided me thr...

The wonderful staff at StepChange have guided me through the process of negotiating with lenders and set affordable monthly payments to suit my budget Reviewed on: 9th May 2026

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