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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025

I was in a very bad way with debt...

I was in a very bad way with debt, burying my head and it was getting worse and worse. Upon entering the website, every single step was extremely easy to follow, my budget was worked out and they handled speaking to my creditors. I am now over 2 years in and can finally see the light at the end of the tunnel and it really is because of all the help I received from Stepchange Reviewed on: 23rd May 2025

Stress-free process.......

It was an entirely stress-free process. Customer support was near EXCELLENT. Honestly, I can't complain. I would say: Step Change is reliable when it comes to providing debt solutions or management. Reviewed on: 23rd May 2025

Amazing work

Helped a lot, especially when I couldn't plan ahead properly. Good service and help. Reviewed on: 23rd May 2025

Stepchange gave me the breathing space & peace of mi...

Stepchange gave me the breathing space & peace of mind that I needed so desperately prior to contacting them. Reviewed on: 23rd May 2025

Fantastic communication and expert advice, very know...

Fantastic communication and expert advice, very knowledgable and reassuring, puts your mind at ease Reviewed on: 23rd May 2025

They are so helpful in sorting a financial crisis.

They are so helpful in sorting a financial crisis. No judgement just impartial helpful advice Reviewed on: 23rd May 2025

Always helpful and friendly staff

Always helpful and friendly staff Reviewed on: 23rd May 2025

So easy to use and very supporting

So easy to use and very supporting Reviewed on: 23rd May 2025

Very good and helpful explaining the best solution t...

Very good and helpful explaining the best solution to sorting finances Reviewed on: 23rd May 2025

Very helpful gave me peace of mind

Very helpful gave me peace of mind Reviewed on: 23rd May 2025

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