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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange were a big help to me.

Stepchange were a big help to me when my debts felt overwhelming. They helped arrange with my debtors an affordable monthly repayment. Reviewed on: 8th May 2026

They have helped me get my debts under control!

They have helped me get my debts under control and have given me much needed peace of mind. My debt management plan was set up very quickly so payments could begin and no money is taken off by them which was the case when I was with another company. Looking forward to being debt free next year! Reviewed on: 8th May 2026

Stepchange are the absolute best!

Stepchange really helped me, they gave me clarity when I couldn’t see a way forward. They helped me focus on dealing with the financial mess I was in and reduced the stigma of debt helping me find a path and the confidence to take that path. Reviewed on: 8th May 2026

STEPCHANGE is easy helpful way to ease the problem o...

STEPCHANGE is easy helpful way to ease the problem of financial stress / debts . They help you work out a budget where all your debts are rolled into one affordable monthly payment . It can be done online or over the phone so you don’t have to face anyone so not so embarrassing. Easy to answer questions to help you be stress free . STEPCHANGE has given me my freedom back & I don’t have to worry quite so much they remind you when your payment is due & everyone including the creditors are happy because they are still getting their money back . Reviewed on: 8th May 2026

Great support for me and for my family.

Great support for me and for my family. Reviewed on: 8th May 2026

Best ever

So patience helpful calming supportive always helps ease my anxiety. I have many health issues and the have helped me so much. I really don't want to think where I would be now without them Reviewed on: 8th May 2026

Robbing Peter to pay Paul

Due to things beyond my control I got myself in a complete mess. I was robbing Peter to pay Paul each month and getting no where apart from being verybstressed and depressed I was reluctant and embarrassed to look for help I saw the advert for Stepchange and contacted them. I didn't even how to speak to anyone Since then I have felt myself relax I am back I control and my debt is going down..slowly but going down. If you are struggling and who isn't at the moment. Call, email or message and get some help Reviewed on: 8th May 2026

I was really worried about phoning, everyone I’ve sp...

I was really worried about phoning, everyone I’ve spoken to were helpful and didn’t judge, I was put on a Debt management Plan. I’m so happy I took the courage to phone. They go through your finances and we agreed on an amount to pay the debt. Reviewed on: 8th May 2026

Life savers

StepChange have quite literally saved my life as I was at rock bottom with the worry and stress beforehand. Reviewed on: 8th May 2026

An always approachable team at the charity.

An always approachable team at the charity. Reviewed on: 8th May 2026

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