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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange delivered appropriate advice the advice...

After contacting StepChange I have found the advice given to me to be succinct and informative while boosting my confidence in management of my debt. They have been polite and helpful in telephone communication (only had one to ascertain if I needed further assistance very early in the process). All other correspondence once the way forward was agreed is through email, l still have control and send financial changes as required to maintain the affordable payment towards the plan, which also shares an expected end date. Reviewed on: 8th May 2026

StepChange was my lifesaver

I first contacted StepChange in 2024 because I was drowning in my debts. Interest rates were making it incredible difficult to make any progress at all. I provided all my creditor details to them, account info etc. They literally did the rest. They contacted all the companies that I owed money to, no interest is being charged now and I finally have a way out of debt with the DMP that was put in place. MY debt free date is in 2028, which would have been literally impossible if I had continued trying to manage it on my own due to the interest I was being charged. Thank you StepChange! Reviewed on: 8th May 2026

StepChange really helped me when I was in a very bad...

StepChange really helped me when I was in a very bad place and they lifted a huge weight off my shoulders Reviewed on: 8th May 2026

Helped me finally get my debt under control.

Helped me finally get my debt under control. Easy, quick and effective way to reduce your payments to a manageable level. Can’t recommend enough. Reviewed on: 8th May 2026

Great experience so glad I called great weight lifte...

Great experience so glad I called great weight lifted customer servicecis excellent Reviewed on: 8th May 2026

They helped take pressure of myself when I was worri...

They helped take pressure of myself when I was worried about my health and managing my finances. Reviewed on: 8th May 2026

Always understanding and helpful

Always understanding and helpful Reviewed on: 8th May 2026

Take the first step

I reached out to Stepchange at the beginning of 2025, stressed about my personal debt and wondering how I’d ever tackle it. The website is so easy to navigate and on the occasions I did call everyone I spoke to was super kind and supportive. Going on a DMP really has changed my life and I’m now only around 18 months away from being debt free. I couldn’t recommend them highly enough and I’m just sorry I didn’t take the first step sooner. Reviewed on: 8th May 2026

StepChange are always there

StepChange have helped me over a number years after losing my husband. I would definitely recommend them to anyone struggling i these sometimes difficult times Reviewed on: 8th May 2026

Step Change are great.

Step Change are great. They treat you as human and help everyway they can. You can still live and pay your debts comfortably. You are not afraid of being in debt anymore. It lifts the stress debt can cause. Any problems and Step Change will help immediately. Reviewed on: 8th May 2026

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