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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They changed my life

I felt like my world was falling apart before I spoke to step change, but they really helped me and found the best plan for me, I don’t know what I would have done without their help. Reviewed on: 23rd May 2025

Excellent

I was struggling to keep up with payments for things so I then decided to sign up with stepchange and it has been very helpful and less stressful Reviewed on: 23rd May 2025

Step change literally saved my life.

Step change literally saved my life. I was drowning in debt after debt letter. Interest piling up. It was crushing however after speaking with step change and being with them on a DMP for a couple years now the end is actually in site and I will be debt free in two years Reviewed on: 23rd May 2025

Really good and really helpful thank you so so much...

Really good and really helpful thank you so so much Reviewed on: 23rd May 2025

Peace of mind

They don't judge you, and after going through StepChange I can now breathe a sigh of relief that I'm actually clearing my debts and no longer have to worry about those dreaded letters and demands coming through the letterbox. I don't even have to contact my debtors StepChange even take that worry away from you. Reviewed on: 23rd May 2025

From my first contact I was made to feel supported a...

From my first contact I was made to feel supported and the stress was lifted it was such an amazing experience I can’t thank step change enough you didn’t make me feel embarrassed or ashamed at any time just well supported I can’t thank you all enough Reviewed on: 23rd May 2025

Professional and extremely helpful

Professional and extremely helpful Reviewed on: 23rd May 2025

So helpful

From initial contact to getting a plan in place, full support and explanations all the way, thoroughly put me at ease and guided step by step. Reviewed on: 23rd May 2025

EXCEPTIONAL SERVICE

Helpful & friendly people always pleasant & very understanding Reviewed on: 23rd May 2025

Stepchange consolidated all my debts into a manageab...

Stepchange consolidated all my debts into a manageable amount I can afford every month and totally transformed my life Reviewed on: 23rd May 2025

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