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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Having Debts is a very stressful thing,

Having Debts is a very stressful thing to have to go through... Step Change have helped take away some of this stress and helped me to organise my money. Reviewed on: 8th May 2026

Very efficient sorted everything out for us and neve...

Very efficient sorted everything out for us and never judge anyone Reviewed on: 8th May 2026

Since contacting Stepchange I haven’t look back they...

Since contacting Stepchange I haven’t looked back they have been very helpful to me and communicate well and now my debt is under control Reviewed on: 8th May 2026

Five years ago I had credit card debts above £20,000...

Five years ago I had credit card debts above £20,000, monthly committed payments of nearly £700 on an income under £2,000. This month I make my final payment of £252 and will be debt free. I have two children of working age and my wife died 10 years ago. It has not been easy but StepChange's assistance has made this achievement more survivable! Reviewed on: 8th May 2026

Stepchane has made me worry free, and I am so grateful!

Stepchane has made me worry free, and I am so grateful!!!! Reviewed on: 8th May 2026

My experience with StepChange has been positive.

My experience with StepChange has been positive. The advice was clear and easy to understand, I felt supported throughout the process. The adviser was professional, non-judgemental and helped reduce my stress about debt. They made the options available to me much clearer and helped me feel more in control financially. Their communication was timely and helpful. Reviewed on: 8th May 2026

It helped me ese my worries , and stress

It helped me ese my worries , and stress Reviewed on: 8th May 2026

Helped me immensely and truly grateful

Helped me immensely and truly grateful Reviewed on: 8th May 2026

Smooth & Peaceful Process

Being in debt can sometimes lead you to feel ashamed and afraid to be vulnerable when talking about your financial issues. But StepChange made it so incredibly easy & comfortable to be able to take that step in sorting out my debts. Smooth process & ZERO judgement. Reviewed on: 8th May 2026

They are always really understanding and very profes...

They are always really understanding and very professional Reviewed on: 8th May 2026

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