Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

View other StepChange products

4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was in absolute despair until i turned to stepchange.

I was in absolute despair until i turned to stepchange. They have been a god send and without their help i dont think i be here now. staff are amazing and very understanding. Reviewed on: 8th May 2026

the staff helped me through a difficult time

the staff helped me through a difficult time Reviewed on: 8th May 2026

Amazing charity

An amazing charity who guides you on how to pay off your debt, but in a healthy way. Stepchange has really helped me sort out my finances, and debt and helped me live and pay off what I owe with no worry! Reviewed on: 8th May 2026

We have been with STEPCHANGE for years and we have a...

We have been with STEPCHANGE for years and we have always found them very understanding and give us the guidance that we need need Reviewed on: 8th May 2026

I was struggling and I phoned step change and they h...

I was struggling and I phoned step change and they helped me immensely I couldn't thank them enough Reviewed on: 8th May 2026

Great help

Stepchange has helped me so much reliable monthly payments and help any time needed Reviewed on: 8th May 2026

They are a great hard working non-profit organisation.

They are a great hard working non-profit organisation. They are not the fastest in responding but they are dedicated to helping you resolve your problems and here to make a profit our of peoples problems. Reviewed on: 8th May 2026

Step changed has helped me mentally as well as finan...

Step changed has helped me mentally as well as financially - however if tried emailing and adding another debt to the total since March and no one responds other than the creditor who’s chasing me for it Reviewed on: 8th May 2026

I am very grateful to StepChange for helping me with...

I am very grateful to StepChange for helping me with all my debts. I hope that more people can benefit from your excellent support. Thank you very much. Reviewed on: 8th May 2026

I found step change very helpful.

I found step change very helpful. They were very understanding and created a realistic solution for dealing with my money issues. I now feel I can sleep at night without worrying about how I am going to cope. I would recommend that anyone with financial issues should seek debt advice, and step change will help without making you feel guilt or shame about your situation. Reviewed on: 8th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Debt management
from Creditfix 4.63 from 795 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub