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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was in such a mess with debt and really didn't kno...

I was in such a mess with debt and really didn't know where to turn.i found out about step change there help and advice has been invaluable.they really don't make you feel bad about your financial situation but help to set an affordable plan to pay your creditors ,they do all the work on your behalf at no cost to yourself.i now pay a set amount each month which is affordable and doesn't leave me short and my creditors ate paid .I now have peace of mind and no debt letters arriving which I dreaded the post coming .step change do not judge so id advise anyone in the same situation to contact Step change for peace of mind ,they are non judgemental,helpful I really cannot thank them enough . Reviewed on: 23rd May 2025

The team are very helpful and knowledgeable.

The team are very helpful and knowledgeable. Its taken a big weight off my shoulders and my mental health has improved 10/10 Reviewed on: 23rd May 2025

Kind considerate staff showing a lot of empathy for...

Kind considerate staff showing a lot of empathy for your customers. Made the whole process painless in 6 months I will have paid off a very large dept thanks to step change I couldn’t have done it without e. Reviewed on: 23rd May 2025

Very good service Staff very friendly and help full...

Very good service Staff very friendly and help full very quick service Reviewed on: 23rd May 2025

They took my problems away from me, and helped.

They took my problems away from me, l had been struggling and after the agreement was made a big weight was out of my shoulders Reviewed on: 23rd May 2025

Always been helpful, there when you need them most

Always been helpful, there when you need them most Reviewed on: 23rd May 2025

Can’t believe how helpful the staff were - really ch...

Can’t believe how helpful the staff were - really changed my sad life Reviewed on: 23rd May 2025

Excellent service.

Excellent service. Have Debt Management Plan which Stepchange set up free of charge. Reviewed on: 23rd May 2025

Life Savers!

From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025

I was in a terrible situation with my financial affa...

I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025

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