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StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 14,715 reviews, last reviewed 31st Dec 2025
67% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025
Debbie P's avatar
Debbie P

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025
Magda 's avatar
Magda
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

I turned to step change in 2020 my marriage had bro...

5
I turned to step change in 2020 my marriage had broken down , and I was left with a lot of debts so I owed about 16000, at the time, iv been able to put all my debts as one payment, so far iv payed just over 6,000 pounds in the last 5 years I'm glad I did turn to step change, they have helped me sort out my debts and now iv been able to sleep at night Reviewed on: 24th May 2025
Allison Falkinder's avatar
Allison Falkinder

Can’t believe how helpful the staff were - really ch...

5
Can’t believe how helpful the staff were - really changed my sad life Reviewed on: 23rd May 2025
Anton M's avatar
Anton M

Excellent service.

5
Excellent service. Have Debt Management Plan which Stepchange set up free of charge. Reviewed on: 23rd May 2025
Wendy D's avatar
Wendy D

Life Savers!

5
From the first phone and throughout the whole process I felt respected and valued as a client and individual. StepChange stopped me from going mad with worry to being able to focus on the future. They were patient when I cried whilst talking to them and understood the mental strain and anxiety I was felling which was at times overwhelming. Reviewed on: 23rd May 2025
Abbey K's avatar
Abbey K

I was in a terrible situation with my financial affa...

5
I was in a terrible situation with my financial affairs as all of sudden my employment status was changed. Was struggling and looking for an opportunity to come out with my bad experience. I was having trouble with my creditors then through government website came across Step Change debt charity. From the very first moment I contacted them they provided me the right guidance and now I am settling my creditors to best of my abilities hence having a relief. Thanks to Step Change. Reviewed on: 23rd May 2025
Lakshman Suriyabandara's avatar
Lakshman Suriyabandara

Takes the stress away of dealing with creditors

5
Quick and easy to do, all online. Having someone manage this process takes the stress away of dealing with creditors and sets you on the path to debt free. Reviewed on: 23rd May 2025
Mark Minky's avatar
Mark Minky

Been with them some time.

5
Been with them some time. Great service and works well for me. Reviewed on: 23rd May 2025
Daniel B's avatar
Daniel B

Don't delay, contact them today

5
Any issue is dealt with quickly and efficiently with approriate guidance where necessary Reviewed on: 23rd May 2025
Eric's avatar
Eric

Excellent service.

5
Excellent service.made me feel “human again” Reviewed on: 23rd May 2025
Emma's avatar
Emma

Very easy and straight forward to fill in online no...

5
Very easy and straight forward to fill in online no speaking on the phone Reviewed on: 23rd May 2025
Alli Drewett's avatar
Alli Drewett

Awesome people

5
So professional every time that you phone them so caring, listen and always there to help Reviewed on: 23rd May 2025
Mark G's avatar
Mark G

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