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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18657 reviews)

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4.92

Based on 18,657 reviews, last reviewed 4th Jul 2026

188950% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

New life .. I have been with stepchange from the beginning and I hope next week is the end all the staff help trough this bad time I never made it without them al... Read more Reviewed on: 4th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18657)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Don’t worry about debt !!

I went to step change with a lot of debt now after 7 years my debt is under control Reviewed on: 8th May 2026

Would recommend 100%!

Would recommend 100%! Staff are always really sensitive and helpful with such a tough life situation! Reviewed on: 8th May 2026

I now pay 1 amount lper month haven't got the worri...

I now pay 1 amount lper month haven't got the worries that. I had step change have been brilliant Reviewed on: 8th May 2026

StepChange changed our lives.

StepChange changed our lives, it took away all the pressure of our debt and helped us to a better life. They helped us so much and came up with a solution to pay off our debts. Reviewed on: 8th May 2026

Take the first step! You won’t look back!

Step change helped me with debt when I felt trapped and didn’t see any way out. It gave me options of affordable amounts which were annually reviewed with my income & expenditure. They had all communication with my debtors which reduced my anxiety. If I felt my payments were too high to cope with as I was struggling, I could contact them and we could discuss it and see if we could reduce the payment. So happy I took the step to get the help I badly needed. All the support staff are helpful and non judgmental. Make that brave step, you won’t regret it. Reviewed on: 8th May 2026

So glad we contacted Stepchange

The best thing we ever done was to contact Stepchange. The stress we were under financially lessened with they're help.They are understanding and patient, they didn't judge us. I wish we had seeked help sooner, we have been using them for about four years, still have two years to go, but everything we owe is being paid, we can't thank them enough. Reviewed on: 8th May 2026

Excellent Charity

I can't thank this charity enough in the way they have supported me with my financial difficulties. I can sleep at night knowing I can manage my payments. Reviewed on: 8th May 2026

Absolutely put my mind at ease, super and pleasant s...

Absolutely put my mind at ease, super and pleasant staff. Reviewed on: 8th May 2026

It works well

After some initial issues mostly my part, excellent service Reviewed on: 8th May 2026

Best option if you are in trouble financially

Best option if you are in trouble financially Reviewed on: 8th May 2026

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