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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Life changing advice

Reasonable friendly life changing advice Reviewed on: 23rd May 2025

Good experience when I was in a hopeless situation f...

Good experience when I was in a hopeless situation financially and mentally. Reviewed on: 23rd May 2025

Its very good and excellent service.

Its very good and excellent service. Reviewed on: 23rd May 2025

Stepchange - the equivalence of excellence.

Cannot praise this free service highly enough! Totally supportive, no criticisms, super staff and affordable options. Reviewed on: 23rd May 2025

Basically in a mess financially,they helped with eve...

Basically in a mess financially,they helped with everything, absolutely brilliant service, and lovely staff. Reviewed on: 23rd May 2025

Big amount of debts

I have a lot of debts, and from one friend k hear about you guys.I am very satisfied for the help and thankful Reviewed on: 23rd May 2025

Brilliant service everything done for you

Brilliant service everything done for you Reviewed on: 23rd May 2025

They will help

They have made my life survivable and very importantly, not at all single point did they make me feel bad about myself and the situation I am in. Reviewed on: 23rd May 2025

They completely changed our lives.

They completely changed our lives. I wish I’d known about it sooner. It was still a tough process, but without them it was literally impossible. Reviewed on: 23rd May 2025

From feeling overwhelmed to relief

I did feel overwhelmed when one company I owed money to refused to accept a lower payment They told me to ring Stepchange I did ring them and I was in tears but the advisor soon put me at ease and soon I had an affordable solution Reviewed on: 23rd May 2025

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