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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant always good at responding also actually sa...

Brilliant always good at responding also actually saves peoples lives Reviewed on: 7th May 2026

Brilliant service if your worried about your debt

StepChange have been brilliant sorting all our finances and supportive if we have to phone them about a creditor. They have give us peace of mind because it can be stressful trying to cope with our debt but we feel so much better now. StepChange have dealt with everything we can’t thank them enough! Reviewed on: 7th May 2026

The customer support was brilliant

The customer support was brilliant at the time I applied and us still ongoing Reviewed on: 7th May 2026

Stepchange helped me so much that removed a very str...

Stepchange helped me so much that removed a very stressful situation . Such a relief Reviewed on: 7th May 2026

Lifesavers

Saved my Life, so reassuring, calm and helpful, Thank you Reviewed on: 7th May 2026

Because of StepChange I am living peacefully.

Because of StepChange I am living peacefully. Lessened my stress. Reviewed on: 7th May 2026

You people have given me my life back

You people have given me my life back Reviewed on: 7th May 2026

Relieve the stress with step change

Receive monthly statements the original setup was fairly easy to do.going with step change relieved the stress of were is the money coming from Reviewed on: 7th May 2026

So easy to talk things through

So easy to talk things through and get a full explanation of what happens next Reviewed on: 7th May 2026

I rang up with my debit issues, they reassured me an...

I rang up with my debit issues, they reassured me and helped me every step off the the way I couldn’t praise these guys enough. Reviewed on: 7th May 2026

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