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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Made a huge difference

I was at such a low point that I was overwhelmed by debt. Stepchange were so helpful and made a huge difference. Reviewed on: 7th May 2026

I was so greatful for there help as i was lost and d...

I was so greatful for there help as i was lost and did not know what to do i feel so much better Reviewed on: 7th May 2026

It's been easy straight forward, good communication

It's been easy straight forward, good communication Reviewed on: 7th May 2026

Great service

Step change really helped me and sorted a plan out for me to start making a change to my financial situation. They are with you every step of the way giving great advice . Reviewed on: 7th May 2026

Debt help

Stepchange have helped me to slowly reduce my debt. They have been first class every step of the way, highly recommend Reviewed on: 7th May 2026

All advisors are professional, show empathy and help...

All advisors are professional, show empathy and help to reduce stress associated with debt Reviewed on: 7th May 2026

Becoming Debt-free

Stepchange was the best decision I made regarding qualified debt management advice. I've been using their services (DMP) for a couple of years, and my debt-free date is on the horizon. I would recommend Stepchange to anyone who needs help and a way to change their behaviour towards finances. Reviewed on: 7th May 2026

I had to come to stepchange to help me with my massi...

I had to come to stepchange to help me with my massive debts , they have helped me so so much and I can't thank you enough stepchange, and when I had a problem paying one month they helped me sort it out , I would 1000% recommend other people to them like I have a few Reviewed on: 7th May 2026

Very helpful and reassuring and easy to talk about d...

Very helpful and reassuring and easy to talk about difficult financial situations that can happen to anyone or anybody. Reviewed on: 7th May 2026

Stepchange have been fantastic!

Stepchange have been fantastic! I've gone from sleepless nights and constant worry.... to ease and peace. Reviewed on: 7th May 2026

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