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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Quite simply amazing, they helped me with everything...

Quite simply amazing, they helped me with everything and make life a little easier Reviewed on: 23rd May 2025

Thank you Stepchange!

At the start of my journey with step change I was in a very bad place mentally and felt as though I was drowning in debt. I can confidentially say that this company is hands down the most amazing charity and has worked wonders for me sorting my finances and not only that - really helped me to improve my mental health so thank you. Reviewed on: 23rd May 2025

They listen to your concern patiently and gives best...

They listen to your concern patiently and gives best advice as per your requirement Reviewed on: 23rd May 2025

Great customer service

Great customer service and advice they take care of all the creditors so you don’t have to deal with them Reviewed on: 23rd May 2025

Felt totally overwhelmed, mentally stressed .

Felt totally overwhelmed, mentally stressed .... Step Change were so understanding and empathetic - totally unjudgemental. Reviewed on: 23rd May 2025

Life saver

Was depressed because of heavily in debts but step change steps in and made my life worth living again Reviewed on: 23rd May 2025

They helped me through a rough time and really took...

They helped me through a rough time and really took the pressure off me as i was feeling really stressed with my debts just increasing with interest, they made me feel more in control and helped me so much and found it really easy to deal with them as they didn’t judge me either thank you step change Reviewed on: 23rd May 2025

I was worried and anxious about my debts before goin...

I was worried and anxious about my debts before going to Step Change, but since joining them and them drawing up a plan to help me manage my debts, it has helped settle and have hope for the future with a clear plan. Reviewed on: 23rd May 2025

S free and feel like Simon be is on your side a...

Stress free and feel like Simon be is on your side and a helping hand Reviewed on: 23rd May 2025

Very helpful and none judgmental

Very helpful and none judgmental Reviewed on: 23rd May 2025

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