Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16771 reviews)

View other StepChange products

4.95

Based on 16,771 reviews, last reviewed 15th May 2026

98850% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great understanding advisors who listen to personal... Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16771)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

They where fast and efficient and took all the worry...

They where fast and efficient and took all the worry and stress away Reviewed on: 7th June 2025

stepchange helped me when i needed it, the whole pro...

stepchange helped me when i needed it, the whole process was simple and easy to do, it was god send Reviewed on: 7th June 2025

The customer service colleagues are amazing and very...

The customer service colleagues are amazing and very respectful and friendly. Reviewed on: 7th June 2025

From the very first phone call they have always been...

From the very first phone call they have always been very helpful and helped us through any problems. Reviewed on: 7th June 2025

Good customer service and helpful service

Good customer service and helpful service Reviewed on: 7th June 2025

Wits end to peace of mind

I was at my wits end when I discovered StepChange. I now have peace of mind. Reviewed on: 7th June 2025

StepChange have always been very helpful & understan...

StepChange have always been very helpful & understanding of my situation. Once my DMP was set up, there were no further contacts from the creditors. Reviewed on: 7th June 2025

Very compassionate,was treated with respect

Very compassionate,was treated with respect Reviewed on: 7th June 2025

Always very helpful and happy to give the relevant a...

Always very helpful and happy to give the relevant advice and information Reviewed on: 7th June 2025

Great guality service helping much to ease financia...

Great guality service helping much to ease financial burden to those in debts like me Reviewed on: 7th June 2025

Alternative products

Debt Solutions
from MoneyPlus 4.67 from 2 reviews
Debt Management
from DFH Financial Solutions 3.29 from 3 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub