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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

Clear goals and sound advice.

Clear goals and sound advice....... Reviewed on: 23rd May 2025

I was in a very bad way financially I contacted cab...

I was in a very bad way financially I contacted cab and they gave me the number for step change ,I had never heard of them.Step change have been brilliant. I was making myself ill with worries at the time. Reviewed on: 23rd May 2025

Back in control

From not sleeping due to worrying now all in one place Reviewed on: 23rd May 2025

Struggling to keep on top!

Struggling with keeping on top of credit cards and spiralling out of control. Stepchange were brilliant from the start with super kind people at the end of the phone. Good advice and support with process dealing with debtors for you. Keep in contact with debtors to though when letters arrive. Sorted debt management plan and even though money worries are still there feel more confident I can get through this. Reviewed on: 23rd May 2025

Helped sort my life out.

Helped sort my life out. Have a proper budget sorted and able to sleep at night. Took pressure of me and family as regards reducing monthly payments and being afraid to open letters in the post. Reviewed on: 23rd May 2025

When I first contacted them years ago I was tense, t...

When I first contacted them years ago I was tense, they helped me and are still doing it. Reviewed on: 23rd May 2025

Lifesavers - helped me get through a very difficult...

Lifesavers - helped me get through a very difficult period following the loss on my business and a heart attack Reviewed on: 23rd May 2025

Always helpful if I'm having a bad month and overall...

Always helpful if I'm having a bad month and overall service is great. Reminders for new review is helpful, but I always remember and tend to complete it before time. Reviewed on: 23rd May 2025

Stepchange!

Have always been professional, helpful and friendly. A great company. Reviewed on: 23rd May 2025

excellent

Made the stress go and so easy to talk to about all the stuff your suffering Reviewed on: 23rd May 2025

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