Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

When I first contacted them years ago I was tense, t...

When I first contacted them years ago I was tense, they helped me and are still doing it. Reviewed on: 23rd May 2025

Lifesavers - helped me get through a very difficult...

Lifesavers - helped me get through a very difficult period following the loss on my business and a heart attack Reviewed on: 23rd May 2025

Always helpful if I'm having a bad month and overall...

Always helpful if I'm having a bad month and overall service is great. Reminders for new review is helpful, but I always remember and tend to complete it before time. Reviewed on: 23rd May 2025

Stepchange!

Have always been professional, helpful and friendly. A great company. Reviewed on: 23rd May 2025

excellent

Made the stress go and so easy to talk to about all the stuff your suffering Reviewed on: 23rd May 2025

Was a bit overwhelmed with my debt problem,but they...

Was a bit overwhelmed with my debt problem,but they talked me through it and sorted it out ,also get regular reviews to see if all ok ,also easy to get in contact with if anything changes. Reviewed on: 23rd May 2025

Help me to know how to spend my money.

Help me to know how to spend my money. Reviewed on: 23rd May 2025

Extremely happy with stepchange

Extremely happy with the customer experience I’ve received, especially with Andy over the phone who helped explain a situation I needed advice on. Reviewed on: 23rd May 2025

Just very helpful and understanding realistic.

Just very helpful and understanding realistic. A burden off. Easy to make changes and adapt plan if situation changes. There is a light at tge end of the tunnel. Every adviser listened and were understanding. Not rushed. Reviewed on: 23rd May 2025

They can help

Only light I seen was when spoken with step changes regarding my debts. Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.91 from 2011 reviews
Debt Collection
from CCI Credit Management 5.00 from 1 reviews
Debt Solutions
from MoneyPlus 4.67 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub