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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Debt advice

Helped me sort out debt repayment plan and when I have any questions very helpful in sorting out the problem Reviewed on: 7th May 2026

To think clear again.

On joining Step Change, it did take a huge worry off my mind, once finding myself in this situation, i didnt know where to turn, one of my debters told me about StepChange and i was able to think clearly again. They are very informative and non judgemental, if you dont underdstand anything they will explain to you..im just so glad i went to them...... Reviewed on: 7th May 2026

Thank you

Best decision i ever made. Customer service is excellent. Always there when I need advice. Reviewed on: 7th May 2026

Stepchange saved my life, and i mean that.

StepChange made it so easy after months of worry and drawing off credit cards to pay my depts and bills, now i pay what i can afford. Reviewed on: 7th May 2026

Very helpfull when I needed it i would recommend st...

Very helpfull when I needed it i would recommend stepchange to anyone who needed at anytime Reviewed on: 7th May 2026

I cannot praise StepChange enough.

I cannot praise StepChange enough. Very empathetic staff -excellent Reviewed on: 7th May 2026

they helped me when i needed help most to get my fin...

they helped me when i needed help most to get my finances back in order Reviewed on: 7th May 2026

They are the best

They helped me so much to get myself out of debt and I can now see through the nightmare Reviewed on: 7th May 2026

Manage my account

Excellent service. Good customer service Reviewed on: 7th May 2026

Excellent in giving advice and support regarding mon...

Excellent in giving advice and support regarding money issues. Customer Service has been excellent and someone is always on hand if needed. Reviewed on: 7th May 2026

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