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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great help!

Great help! I did not know about this service, and oh my! They truly saved me when I needed the most. I cannot thank them enough! Reviewed on: 23rd May 2025

You helped me to breathe again, .

You helped me to breathe again, wrapped me in a comforting blanket. Handled my case excellently. I would definately recommend you to anyone. Reviewed on: 23rd May 2025

Lifesaver!

Very supportive staff explained my options and I was able to agree an affordable payment plan. Reviewed on: 23rd May 2025

They really helped me

I'd been ignoring my financial mess for years and finally contacted Step Change in January. They were very helpful and easy to speak to. If I hadn't contacted them I'd be in an even bigger mess but instead things are on track and I'll be debt free in the years to come Reviewed on: 23rd May 2025

Managing my account is easy and updating my income a...

Managing my account is easy and updating my income and expenditure is great. Reviewed on: 23rd May 2025

Definitely Recommend!

They have been a life saver at a time when we needed it most. The cost of living crisis has taken a massive hit on our lives and without StepChange I don’t know where we would be. Reviewed on: 23rd May 2025

I am writing to confirm stepchange help me when I ha...

I am writing to confirm stepchange help me when I have problem with my health and I could not have ienough income to pay credit cards and all my debit .they did excellent manage for my budget and maje my mind peace and no pressure when I am in long treatment Reviewed on: 23rd May 2025

From day one I was given very useful advice.

From day one I was given very useful advice. The relief of "handing over" my problems to someone more qualified than me was amazing. Everybody I spoke to was friendly, helpful and compassionate. There is no judgement, just reliable information and help for the next step. The annual reviews have really helped me keep on top of my debts and I will be clear from debt a little earlier than originally forecast. Customer service is excellent. If you are still pondering - pick up the phone today and get in touch with some really nice people. Reviewed on: 23rd May 2025

Help to clear my debts

I got a lot of help everytime was needed from the beginning until the end. They helped me on the begging with my whole plan to be affordable for me to pay. Reviewed on: 23rd May 2025

I was in a deep depression at the time and couldn't...

I was in a deep depression at the time and couldn't see a way out then i rang step change and never looked back I can honestly say If it wasn't for them god knows what I would have do ne I cannot thang them enough thank you Reviewed on: 23rd May 2025

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