Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

View other StepChange products

4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange helped

Stepchange helped me through a very bad time in my life and negotiated with my creditors to drop interest charges so that I could pay off my depts. Reviewed on: 7th May 2026

All interactions with stepchange have been positive.

All interactions with stepchange have been positive. Advisors are invariably empathetic, knowledgeable, and helpful. This was especially in the beginning when accepting the need for a debt management plan was difficult . The reduced the fear and anxiety of dealing with with creditors and were unjudgemental. Reviewed on: 7th May 2026

Absolute God send

Honestly I would be a nervous wreck if it weren't for Stepchange ! From day one they have made things simple and you don't have to talk to anyone if you wish not to it's all done online through your DMP (debt management plan ) you can add or change debts that have come through the letter box that you had forgot about and once you have paid one debt off they let you know . You can access you plan at anytime but if you are in financial hardship and are stressed about the next steps then please don't hesitate to start the ball rolling with Stepchange , you have not got to feel your a failure , do it today and start to feel free again . 10/10 5 stars Reviewed on: 7th May 2026

Step Change make a stressful event easier to navigate.

Step Change make a stressful event easier to navigate. Reviewed on: 7th May 2026

Immediate relief, peace, and reduction in stress

Getting into a DMP with StepChange has been life-changing. It's turned a horrible, stressful financial situation into one where I feel in control and hopeful. Our advisor walked us through the whole process step by step. They've also undertaken communications with all the companies we owed money to, which is a big weight off my shoulders. Even when things were very difficult midway through the DMP, we were able to adjust our payment down for a while. The flexibility has been great. Reviewed on: 7th May 2026

Good all round service all staff so very helpful at...

Good all round service all staff so very helpful at such a very difficult time for me highly recommend ,, ,,Thank you StepChange Reviewed on: 7th May 2026

Debt is such a worry not knowing where to turn Stepc...

Debt is such a worry not knowing where to turn Stepchange is amazing a massive weight was lifted when i spoke to them and my debt was sorted out . Reviewed on: 7th May 2026

I was overwhelmed by my debt.

I was overwhelmed by my debt. Stepchange made it easier for me by contacting all my creditors and sorting out my payment plan to them. Reviewed on: 7th May 2026

My saver

Absolutely God send help me get on the way to being debt free if it wasn't for step change don't know we're we would be Reviewed on: 7th May 2026

Very Efficient with advice along with step by step g...

Very Efficient with advice along with step by step guidance to support and set up procedure to your Debt management. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt advice
from Money Wellness 4.89 from 6436 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub