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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was worried about my finances after becoming chron...

I was worried about my finances after becoming chronically ill and when I rang stepchange I instantly felt better and now on an affordable plan and have a lot less stress. Stepchange is amazing, if you’re worried about your debt/ money get in touch with them. Reviewed on: 7th May 2026

Stepchange have helped massively with managing my debt.

Stepchange have helped massively with managing my debt and have provided me with peace of mind and reduced stress. Their advisors have been very helpful and reassuring and have allowed me to take the necessary steps to begin managing and clearing off my debt burden. Reviewed on: 7th May 2026

Has helped me massively and always very friendly staff.

Has helped me massively and always very friendly staff. Could not recommend more Reviewed on: 7th May 2026

They have helped me enormously.

They have helped me enormously. Always very helpful and non judgemental.. If you need help don't be afraid to ask. Reviewed on: 7th May 2026

This company saved my life

This company changed my life, they saved me from spiralling to the unthinkable Reviewed on: 7th May 2026

Struggles are over.

I was struggling with debts which was impacting my mental health. Having contacted them I felt reassured that they would help me. Help came pretty fast and my anxieties got better knowing Step change was there taking care of things. Eventually they set up a debt relief order and I paid them a monthly fee that I could afford so they could pay off my debts. Overall, I don't know where I would be without them and I would say to anyone struggling with debts to phone them as soon as possible. Reviewed on: 7th May 2026

Budget plan

Payments are kept in your budget. And easy to follow. The only drawback was not being able to get through on the phone. Reviewed on: 7th May 2026

they are the light at the end of a dark tunnel

they are the light at the end of a dark tunnel and have helped me get back on my feet Reviewed on: 7th May 2026

Thank you!

A simple process met with friendly but professional customer service.. the weight lifted has given me my life back Reviewed on: 7th May 2026

Brilliant with everything I needed

Brilliant with everything I needed Reviewed on: 7th May 2026

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