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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Fantastic

I was extremely overwhelmed with my debt and Step change has been amazing at helping me manage it. The main thing for me is when you call up, staff are extremely helpful and talk you through everything. Reviewed on: 23rd May 2025

"StepChange has been incredibly helpful

"StepChange has been incredibly helpful, providing much-needed reassurance during the challenging journey of managing debt. It's comforting to know that such a supportive organization exists. I would highly recommend StepChange as the first point of contact for anyone seeking debt advice.The team are kind, understanding, and completely professional, with a reassuringly non-judgmental approach. When you're at a low point in life, the last thing you need is to feel worse — and they ensure you don’t. The advice they provide is solid, the process is straightforward, and they tailor the best options to suit your needs. Once everything is set up, the process can be managed entirely online unless you need to reach out with questions." Reviewed on: 23rd May 2025

Step change is a LIFE SAVER.

Step change is a LIFE SAVER. I mean it because you guys have helped me when I had nowhere to go. Each and EVERY agent of Step change listen and understand my feelings and distress and debt. Every help received has benefitted me and my family. I recommend Step change to everyone reading this. Thank you Reviewed on: 23rd May 2025

The service was so comforting when I was very vulner...

The service was so comforting when I was very vulnerable - no judgements and competent people offering me options I wasn’t aware of. Now almost all of my creditors are waiting for payment until I get my mortgage back on track and I have been sleeping so much better. Reviewed on: 23rd May 2025

Peace of mind

Stepchange have helped me for 20 years. The peace of mind, from initial phone call, was fantastic. Reviewed on: 23rd May 2025

Step Change , Dear Sir or Madam, thank you for your...

Step Change , Dear Sir or Madam, thank you for your assistance and help, highly appreciated , indeed. In many aspects of my situation, as I became disabled, your assistance was vital. Regards, Janusz Jacob Junosza Borkowski. Reviewed on: 23rd May 2025

Very helpful and easy to communicate with

Very helpful and easy to communicate with Reviewed on: 23rd May 2025

I was literally drowning, and on top of that struggl...

I was literally drowning, and on top of that struggling with a cancer diagnosis. Stepchange were just amazing, so helpful. Reviewed on: 23rd May 2025

You gave us hope.

When we realised, coming up to retirement that our credit card bill was more than we were going to be able to handle on our pensions so we called StepChange, explained our situation to them and asked for their help. They spoke to our creditors and sorted everything out for us with a debt management plan that allowed us to lead a normal stress free retirement while paying off our debt. We would have been in real trouble if it hadn’t been for them. Thank you a million times over StepChange. Reviewed on: 23rd May 2025

fantastic people

lost my job become overwhelmed, was ready to give up, saved my life Reviewed on: 23rd May 2025

A rock for the ages

If you’re finding in financial deep water, StepChange are there to help. They do not judge, only stand by your side on the walk down a rocky path . Reviewed on: 23rd May 2025

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