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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange has changed my life!

Stepchange has been a huge relief in my life being able to pay off debts. No unwanted letters being delivered by creditors. Just being able to breathe again. Reviewed on: 7th May 2026

Annual review of my Income and Expenditure enables...

Annual review of my Income and Expenditure enables my Advisors to match my plan to my financial situation to reduce stress, pressure and depression. Reviewed on: 7th May 2026

Stepchange has been amazing for me over the years ve...

Stepchange has been amazing for me over the years very helpful and understanding Reviewed on: 7th May 2026

Very helpful re my debts and great customer service...

Very helpful re my debts and great customer service too. Great advice as to how they can help you come to a plan suitable for you. Highly recommended Reviewed on: 7th May 2026

Life saver

My marriage split up and I was left In a lot of debt, everyone I have spoken to has been so helpful and never judged me, I’ve been paying for 6 years and I have 1 more to go then I am done, can thank step change enough for what you have done Reviewed on: 7th May 2026

StepChange have helped me so much.

StepChange have helped me so much. They are very good at what they do and I'm grateful for the difference they've made to my life. They took the worry and stress away. Reviewed on: 7th May 2026

Highly recommend StepChange.

Highly recommend StepChange. Please don’t be afraid of contacting. Everyone you speak with are professional, very caring, empathetic with all your worries, difficulties all your feelings. I’ve personally gone through I’m sure what you are/ have! Don’t leave it to long, don’t bury your head, I can and will reveal I did… now I’m so happy that I’ve been helped, assisted by everyone, plus with all my issues!! Please make that call!! You will not regret it!! Reviewed on: 7th May 2026

They really help me get on top of my debts really he...

They really help me get on top of my debts really helpful Reviewed on: 7th May 2026

Made life much easier, less worry.

Made life much easier, less worry. I could sleep better at night, knowing my creditors were getting paid. Stepchange dealt with them all through my DMP. Reviewed on: 7th May 2026

Very reliable indeed.

Very reliable indeed. Clarity on information. Always available to help. Reviewed on: 7th May 2026

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