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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Ii found the The team very helpful, and didn’t judge...

Ii found the The team very helpful, and didn’t judge me for having debt Reviewed on: 6th June 2025

Professional & Trustworthy

The SC team listen and are supportive, impartial and non judgemental. They always ensure the plan is affordable and manageable. Reviewed on: 6th June 2025

Very helpful and makes everything understandable , f...

Very helpful and makes everything understandable , friendly people. Reviewed on: 6th June 2025

Truly the best company!

Truly the best company!! Help me immensely to clear my debt without worry! Reviewed on: 6th June 2025

Stepchange - absolutely brilliant organisation.

Stepchange came into our lives when we h ad been scammed out of all our money and I mean all. They were and are an absolutely fantastic organisation and gave us hope in our hour of need. I cannot explain how much they helped us to realise we were not alone and their help was crucial to us when we needed it most. We continue to rely on them with the systems they have put in place for us both. We cannot thank them enough for their continued help and support. Reviewed on: 6th June 2025

very straightforward and helpful

very straightforward and helpful Reviewed on: 6th June 2025

Excellent

Very helpful, friendly advisors, who devised a realistic plan. Reviewed on: 6th June 2025

Give Them a Call They Will Help

I have been with Stepchange for about ten years and as soon as I started on my payment plan, the constant phone calls and associated worry stopped. It is nice to see tge debt going down year by year and last time I looked I was pleasantly surprised by how little was left to pay off. If you are feeling that there is no way out of your debt situation and feel desperate contact them, they are non-judgemental and will find the right solution to your debt problem Reviewed on: 6th June 2025

Very helpful.

Very helpful. Felt so relieved after conractin Step Change. Reviewed on: 6th June 2025

Good advice and very helpful with my situation.

Good advice and very helpful with my situation. Made me feel less anxious and helped make sense of everything. Reviewed on: 6th June 2025

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