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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

These people are exceptional.

These people are exceptional.They helped me back from the brink....and now the end is in sight. Don'thesitate.reach out to Step change for straight talking practical help .You won't regret it. Reviewed on: 7th May 2026

Brilliant

StepChange helped me take back control of not only my debts but my life. I will be forever grateful to them. They offered practical help and took away the shame I felt. Reviewed on: 7th May 2026

Awesome Customer Service

My experience with Step change has been nothing but positive and supportive at the same time. Reviewed on: 7th May 2026

Step change saved me.

Step change really saved me, they are non judgemental, very helpful and they care highly for their customers. Within 1 month of contacting them, i was on the right track to get my debts paid off, I could never thank them enough. Reviewed on: 7th May 2026

StepChange helped me out of a deep hole!

StepChange's help in negotiating with my creditors turned what seemed an impossible situation into an achievable solution. It has taken time, but the end of my problem is now within sight. Reviewed on: 7th May 2026

Step change save my life this is the best I...

Step change save my life this is the best I done Reviewed on: 7th May 2026

A very satisfying experience.

I have found StepChange to be a very organised and professional company. They organised my debts into affordable interest free monthly payments and dealt with my creditors from the word go. It took 14 years, but I am now debt free and I aim to keep things that way. Reviewed on: 7th May 2026

Step change has taken all the worry away from my sit...

Step change has taken all the worry away from my situation and made me cope with debts Reviewed on: 7th May 2026

Made my life less stressed

These guys are great. It really is effortless and stress free to set up. I was quite anxious about asking for help but there really is nothing to be worried about. If you are in debt and need help, don’t waste time. Just do it and see how amazing this service is. Reviewed on: 7th May 2026

I lost my job 5 years ago though I'll health which w...

I lost my job 5 years ago though I'll health which was a big shock as I was only 59 , I had built up a large debit though gambling etc, so I had to face up to the mess I was in and worse thing was I had to tell my wife , I then went on a downhill and end up at doctors in tears and a right mess ,my doctor told me about step change. I CAN SAY AFTER THE FIRST PHONE CALL I T TOOK THE PRESSURED OFF THEY WERE SO Helpful AND POLITE AND NON Judgemental THEY MADE ME FEEL BETTER ABOUT MYSELF AND FOR THE LAST 5 YEARS THEY HAVE ALWAYS BEEN HELPFUL AND HAS HELP ME THOUGH THIS ROUGH TIME Reviewed on: 7th May 2026

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