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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

The best

They have been there for me when I’ve needed it the most Reviewed on: 7th May 2026

3 years ago I was unsure which way to turn it was s...

3 years ago I was unsure which way to turn it was swimming in debt always afraid to answer the phone or front door due to collection agency or bailiffs. A close family friend recommended a simple phone call to step change and from there the rest is history From the start they was friendly and professional went thru my mountain of debt and my income plus the outgoings and come up with a plan to help. I am pleased to say on the home stretch will only 15 months left until I am debt free and without the help from step change I would probably be still bearing my head in the sand hoping it will all go away Reviewed on: 7th May 2026

Been very helpful, during the most stressful time in...

Been very helpful, during the most stressful time in my journey Reviewed on: 7th May 2026

Simple easy to communicate.

Simple easy to communicate. Clear stateme ts show the progress of debt reduction. Reviewed on: 7th May 2026

Helpful first step for managing debt

StepChange provided a clear and easy-to-follow process for reviewing debt and household finances. The online budget tool helped us understand where money was being spent and showed the available options in a structured way. The information was helpful and the system explained the different debt solutions clearly, especially the Debt Management Plan option. It was also reassuring that they considered vulnerability and health circumstances during the assessment. Reviewed on: 7th May 2026

In 2018 I had 3 overdrafts to the limit 3 Loans and...

In 2018 I had 3 overdrafts to the limit 3 Loans and 3 credit cards to the limit whatever went into.m bank covered the last bill NOW IN 2026 ALTHOUGH I STILL have a time to go No overdrafts No loans . It hasn't been easy. But I have paid at least 2 full bills off step change are fabulous. Helped me go through all bills and helped each year with a review. Thee is a light at the end of the tunnel and I would recommend anyone who is in debt. To ring them. Reviewed on: 7th May 2026

StepChange has been a life saver for me, I would rec...

StepChange has been a life saver for me, I would recommend anyone with Depts to contact this company, Reviewed on: 7th May 2026

Step change are really helpful to people who are in...

Step change are really helpful to people who are in debt they don't judge you and give you friendly and supportive advice they take the stress and worry away I can highly recommen step change to anyone who is struggling with debt. Reviewed on: 7th May 2026

EXCELLENT CUSTOMER SERVICE

Excellent Customer Service given at all times I am in contact with them they make me feel so valued as a customer and I would highly recommend the company to others They made sure that I was happy and had understanding of the process all the way Reviewed on: 7th May 2026

They changed my life 5**

I was in a terrible financial state in 2007 and it was seriously impacting my mental health. I didn't see any light at all and then I bit the bullet and contacted Stepchange. They understood my situation completely and a massive weight was lifted from my shoulders. They guided me through the process of setting up a Debt Management Plan and my life was transformed. I am so grateful to the wonderful, kind, helpful and understanding people at Stepchange. Don't put your head in the sand and try to struggle on by yourself like I did. Reviewed on: 7th May 2026

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