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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

A worthwhile service

Really helpful and understanding Reviewed on: 23rd May 2025

Stepchange

So glad we got in touch with stepchange, it’s changed our lives Reviewed on: 23rd May 2025

Brilliant , easy portal to use - all my info can be...

Brilliant , easy portal to use - all my info can be easily found to review and update where necessary Reviewed on: 23rd May 2025

When we were at our lowest Stepchange shined a light...

When we were at our lowest Stepchange shined a light and gave us hope. Reviewed on: 23rd May 2025

A new start

StepChange helped me through a difficult time after losing my partner. I'd run up substantial debt in caring for my partner over her last few years and my anxiety was through the roof! Stepchange stepped in and handled a restructuring of my debt and a single, affordable payment per month Reviewed on: 23rd May 2025

Very helpful and helping to fill out the budget .

Very helpful and helping to fill out the budget . Reviewed on: 23rd May 2025

Well worth your time

I was told about Step change by a friend and was dubious, but a little time invested looking into it paid off: I was able to clear a significant debt when I couldn't see another way out. It also made me look at my spending in detail and be more realistic about what I could and couldn't afford. Reviewed on: 23rd May 2025

Very good experience I had with step change

Very good experience I had with step change Reviewed on: 23rd May 2025

Sleep better, call StepChange

Very helpful and put my mind at rest as soon as I started speaking to someone about my debts. Reviewed on: 23rd May 2025

Empathetic staff.

Empathetic staff. Non judgemental and kind. Reviewed on: 23rd May 2025

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