Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

View other StepChange products

4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They saved me from losing my house!

They saved me from losing my house!! I can't rate this company high enough!! If you are in need of help please don't hesitate. Don't bury your head in the sand- there is a way out if you ask for help. Stepchange are lifesavers!! Reviewed on: 7th May 2026

Quick and easy to set up.

Quick and easy to set up. life changing in terms of money stresses Reviewed on: 7th May 2026

very helpful and accommodating.

very helpful and accommodating.the whole process was explained properly and was easy to understand Reviewed on: 7th May 2026

It has been extraordinarily good.

It has been extraordinarily good. The non judgmental help and advice has helped me keep my house Reviewed on: 7th May 2026

Positive Experience

My experience has been very positive, they helped change my stress to relief. Reviewed on: 7th May 2026

Stress free way to get help managing debt

Stress free way to get help managing debt Reviewed on: 7th May 2026

It was so easy to do every step of the way.

It was so easy to do every step of the way. Im so glad a friend told me to try step change. Reviewed on: 7th May 2026

Excellent !

Excellent ! Friendly professional help! Reviewed on: 7th May 2026

Stepchange was a life saver and still is.

Stepchange was there when my wife and I were getting into debt due to my having a heart attack and not being able to work so ended up living on credit which was not good for our boths health and mental health we now have a affordable payment each month which has given us peice of mind and a debt free date. Reviewed on: 7th May 2026

Literally saved my life, felt like a great weight ha...

Literally saved my life, felt like a great weight had been lifted from my shoulders. Would definitely recommend, they do an excellent job. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from Darcey Quigley & Co 3.55 from 3 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub