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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

They saved me from losing my house!

They saved me from losing my house!! I can't rate this company high enough!! If you are in need of help please don't hesitate. Don't bury your head in the sand- there is a way out if you ask for help. Stepchange are lifesavers!! Reviewed on: 7th May 2026

Quick and easy to set up.

Quick and easy to set up. life changing in terms of money stresses Reviewed on: 7th May 2026

very helpful and accommodating.

very helpful and accommodating.the whole process was explained properly and was easy to understand Reviewed on: 7th May 2026

It has been extraordinarily good.

It has been extraordinarily good. The non judgmental help and advice has helped me keep my house Reviewed on: 7th May 2026

Positive Experience

My experience has been very positive, they helped change my stress to relief. Reviewed on: 7th May 2026

Stress free way to get help managing debt

Stress free way to get help managing debt Reviewed on: 7th May 2026

It was so easy to do every step of the way.

It was so easy to do every step of the way. Im so glad a friend told me to try step change. Reviewed on: 7th May 2026

Excellent !

Excellent ! Friendly professional help! Reviewed on: 7th May 2026

Stepchange was a life saver and still is.

Stepchange was there when my wife and I were getting into debt due to my having a heart attack and not being able to work so ended up living on credit which was not good for our boths health and mental health we now have a affordable payment each month which has given us peice of mind and a debt free date. Reviewed on: 7th May 2026

Literally saved my life, felt like a great weight ha...

Literally saved my life, felt like a great weight had been lifted from my shoulders. Would definitely recommend, they do an excellent job. Reviewed on: 7th May 2026

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