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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange have helped me control my finances to giv...

Stepchange have helped me control my finances to give me stability Reviewed on: 7th May 2026

They helped me

When I had money problems they listened, advised and put me in the right direction for controlling my finances If in trouble these are the people you can confide in. Would recommend Reviewed on: 7th May 2026

Excellent help and support

Step Change been handling my debts for a while now and so far service has been great Reviewed on: 7th May 2026

Step Change- They go the extra mile

Step Change have been wonderful at helping my wife and I to gain control of our debts. The registration process was simple and the support from them was first class - every question we had was answered promptly and succinctly. Reviewed on: 7th May 2026

Stepchange saved me falling into more debt.

I am in no doubt Stepchange saved me falling into more debt and potentially loosing my home. From the very start their staff explained everything and all of the oprions available to me. They were able to stop the interest on the debts I owed and stopt my creditors sending demanding letters through the post which helpded me mentally. I'm now on track to pay the money off that I owe and it is all down to the helpfrom Stepchange. I can't recomend them enough if you are struggling with money issues. Reviewed on: 7th May 2026

They saved me from losing my house!

They saved me from losing my house!! I can't rate this company high enough!! If you are in need of help please don't hesitate. Don't bury your head in the sand- there is a way out if you ask for help. Stepchange are lifesavers!! Reviewed on: 7th May 2026

Quick and easy to set up.

Quick and easy to set up. life changing in terms of money stresses Reviewed on: 7th May 2026

very helpful and accommodating.

very helpful and accommodating.the whole process was explained properly and was easy to understand Reviewed on: 7th May 2026

It has been extraordinarily good.

It has been extraordinarily good. The non judgmental help and advice has helped me keep my house Reviewed on: 7th May 2026

Positive Experience

My experience has been very positive, they helped change my stress to relief. Reviewed on: 7th May 2026

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