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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

So good.

So good. Super friendly and helpful staff. Easy to use online forms. They've done most of the work for me and relieved so much stress around my debts. Reviewed on: 23rd May 2025

Step change was a turning point for my family

Literally saved my life. From first hesitant call to today I’m forever thankful. I wanted to pay what was owed and step change allowed me to do that with dignity. Reviewed on: 23rd May 2025

Great Service

The whole process from the start was lengthy but well informed, I was made to feel like I had some help rather than being judged for my problems. Whenever I spoke to someone either online or on the phone, they were well informed and kind. Reviewed on: 23rd May 2025

Superb service and helpful , kind understanding.

Superb service and helpful , kind and understanding staff who basically get you through a dreadful time and give you hope for the future. Reviewed on: 23rd May 2025

I really hit rock bottom with my financial situation...

I really hit rock bottom with my financial situation but so glad I turned to Stepchange. I was really ashamed of being in so much debt but from the first phone call, they were so supportive and never judgemental. Just felt very supported and really wanted to sort it out for me. Reviewed on: 23rd May 2025

Stepchange have helped me so much.

Stepchange have helped me from being in debt after seperating from my partner and now I'm on top of it and more savvy with my money and spending. The best thing is you are not judged and they are very understanding in difficult situations. Stepchange have been a god send foe me. Reviewed on: 23rd May 2025

Fantastic people who listen care a show understanding .

Fantastic people who listen care a show understanding . Not judgemental Reviewed on: 23rd May 2025

I got into debt many years ago due to a marriage bre...

I got into debt many years ago due to a marriage breakdown. It was overwhelming fear and depression.Stepcjange lifted the worry within days by sorting out a debt plan and putting it in place. I'm still in the system and it is a worry but I have learned to cope now. Reviewed on: 23rd May 2025

I had bad card ,bank loans and overdraft problems bu...

I had bad card ,bank loans and overdraft problems but stepchange has helped me to sort all of that out Reviewed on: 23rd May 2025

Struggling financially

My ex left me in a lot of debt and step change helped me to pay it back in an affordable and manageable way . I had a couple of months where everything went wrong , was off sick and the lovely tax man took emergency tax off me so I was extremely short them months and they put my mind at rest and eased my anxiety Reviewed on: 23rd May 2025

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