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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18660 reviews)

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4.92

Based on 18,660 reviews, last reviewed 8th Jul 2026

189050% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

I had a 10. MY CRITIQUE I had a 10.5 hour lower back spinal surgery which made it difficult for me to even sit for a certain length of time. However, this form is so long and... Read more Reviewed on: 8th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18660)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Wonderful service.

Wonderful service. Advisers absolutely brilliant. They have empathy and understanding and the plan was set up no fuzz or bother. Made a huge difference to our life. What a brilliant organization. Reviewed on: 7th May 2026

Helped me

They stepped in and helped me massively after a firm made me feel undervalued Reviewed on: 7th May 2026

The team

The team are. Very helpful with dealing with any queries I might have. Reviewed on: 7th May 2026

Help when needed

Stepchange helped me to sort out my debt in a manageable way without leaving me struggling each month. All my creditors are being paid in full but no more added interest. Reviewed on: 7th May 2026

Excellent staff pleasant and helpful

Excellent staff pleasant and helpful Reviewed on: 7th May 2026

simple contact helpful and understanding staff that...

simple contact helpful and understanding staff that made the whole experience a lot less stressful than i would have anticipated Reviewed on: 7th May 2026

My debts were spiralling out of control.

My debts were spiralling out of control following coercive situation and I had no idea about what Stepchange offered until a friend recommended. I thought it would just be ‘advice’ but there was actual help to sort my mess Reviewed on: 7th May 2026

Very helpful in difficult situations

Very helpful in difficult situations Reviewed on: 7th May 2026

When my finances became overwhelming, I contacted St...

When my finances became overwhelming, I contacted StepChange and they really helped me. They contacted all my creditors with proposed repayments to each after my monthly budget was assessed and those payments were accepted by all. StepChange does not charge for this service as they are a charity. They are highly respected by all banks and other lenders in the financial sector who are happy to engage with them. I would highly recommend StepChange and I am very grateful to all the people within this charity who helped me when I was in a financial dark pit. Reviewed on: 7th May 2026

Stepchange has changed our lives

I was struggling to make ends meet and spiralling into depression because of money worries. People on the phone were very empathetic and helped filling paperwork in. I feel we are now on a road with a happy ending to being debt free. I highly recommend to anyone that is struggling. Reviewed on: 7th May 2026

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