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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16783 reviews)

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4.95

Based on 16,783 reviews, last reviewed 16th May 2026

99450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Great Charity After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, th... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16783)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Step Change really sorted my life out for me, best t...

Step Change really sorted my life out for me, best thing I’ve ever done. Reviewed on: 6th June 2025

Was coping well with credit debt until a large new m...

Was coping well with credit debt until a large new monthly bill. Coukd of been possibly bankrupt Reviewed on: 6th June 2025

I was drowning in debt

When I first contacted Step change I was in such debt I thought I might loose my house. I couldn’t make any even basic payments and i and my children were struggling so badly. With stepchange help my debts are under control. The threatening letters from companies have stopped. I am paying all my debts slowly each month. It has saved my life. Reviewed on: 6th June 2025

Stress free and great customer service

Paid my balances off without contact from credit card companies so very stress free and had great customer service throughout the plan Reviewed on: 6th June 2025

Step change as given me peace of mind.

Step change as given me peace of mind. Being with step change let me feel secured. Reviewed on: 6th June 2025

Changed my life.

Changed my life. Stepchange provided me with the best chance to free myself from large debt. Smooth sailing process and five years on debt free. Very caring team first class, informative, helpful and I would recommend Stepchange to everybody who is feeling there is nowhere to turn with their debt because there is! Thank you 10/10 Reviewed on: 6th June 2025

Awesome all round.

Awesome all round. Very impressed with the whole organisation. Reviewed on: 6th June 2025

Very easy and clear process.

Very easy and clear process. Not made to feel guilty wrong. Just there to help you. Reviewed on: 6th June 2025

Brilliant service

Helped me to move on with my life debt free Reviewed on: 6th June 2025

Very helpful and extremely supportive.

Very helpful and extremely supportive. Very quick and easy to apply Reviewed on: 6th June 2025

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