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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Lifesavers

I was in such a mess when I contacted step change they helped to keep me calm they listened to my needs and concerns and reassured me that i was safe and they could help. They’re always helpful and understanding. Reviewed on: 6th May 2026

Discussing your debt can feel very daunting

Discussing your debt can feel very daunting and embarrassing. However, I felt at ease when speaking to the advisors and would definitely recommend Stepchange to anyone struggling to get their debts in order Reviewed on: 6th May 2026

Feel alot better less stress good team helping out.

Feel alot better less stress good team helping out. Reviewed on: 6th May 2026

Very supportive and consideration

Very supportive and consideration Reviewed on: 6th May 2026

i wouldn’t be in a very good place if it wasn’t for...

i wouldn’t be in a very good place if it wasn’t for stepchange i recommend people who are in trouble to give you a call it changed my life thank you so much Reviewed on: 6th May 2026

I always feel relaxed with the person on the line ,...

I always feel relaxed with the person on the line , they talk you through all when doing a yearly review. I have difficulties sometimes with filling out on line so I call to sort it but great team . Reviewed on: 6th May 2026

Step change have changed my life the team are suppor...

Step change have changed my life the team are supportive in every possible ,way go above and beyond ,they really did save me thank you to everyone at step change Reviewed on: 6th May 2026

StepChange took such a huge weight off my shoulders.

StepChange took such a huge weight off my shoulders. From the very start they were kind, understanding and never made me feel judged or embarrassed. They made a stressful situation feel manageable again and gave me real peace of mind. I honestly can’t recommend them enough. Reviewed on: 6th May 2026

Highly recommended

Process a very smooth, took a bit long to setup but now I am stressfree again and so happy Reviewed on: 6th May 2026

I because massively in debt through no fault of my own.

I because massively in debt through no fault of my own.. My son is a drug & gambling addict & constantly lied about needing money & took mine.. I owed a fortune in credit cards & couldn't keep up the repayments.. I was embarrassed & upset & making that 1st call to Step change was nerve wracking..however I shouldn't have worried.. the agent i spoke to was brilliant, they listened with empathy & assured me everything would be ok Reviewed on: 6th May 2026

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