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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18655 reviews)

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4.92

Based on 18,655 reviews, last reviewed 1st Jul 2026

188850% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Reliable institution Reliable institution that supports the client with the most update information and gives a great help with the finantial problems Reviewed on: 1st July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18655)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

The absolute best company/charity to deal with.

I was in a mess financially, and my bank actually suggested I contact Step Change. It was the best thing I could have done. The staff at Step Change were incredibly helpful and patient. They turned a really stressful situation into one of the easiest thing. I have nearly finished my debt relief programme, and I couldn't have been looked after better. Reviewed on: 6th May 2026

i was at the end of my emotional tether and literall...

i was at the end of my emotional tether and literally didn't know what to do for the best. I was in a very low place, the worst ever. I could not see a way out. A friend recommended Step Change and what did i have to loose? nothing. after literally 48 hours all the pressure (not responsibility and liability) but pressure of the unknown and impossible immediate future just dissolved and i felt myself again. the literally saved my life ! Reviewed on: 6th May 2026

Debt Advice

STEP CHANGE gave me excellent advice and support to manage my debts and become debt free Reviewed on: 6th May 2026

Excellant service and very helpfull always keep me u...

Excellant service and very helpfull always keep me upto date. Reviewed on: 6th May 2026

Changed my life literally, if it wasn't for stepcha...

Changed my life literally, if it wasn't for stepchange I would not be able to live Reviewed on: 6th May 2026

Nothing but professional well informed impartial adv...

Nothing but professional well informed impartial advice throughout and helping deal with the most difficult situation with the care needed. Reviewed on: 6th May 2026

These amazing people have helped me to get my life b...

These amazing people have helped me to get my life back. I feel I am not sinking anymore. Reviewed on: 6th May 2026

These people are amazing!

These people are amazing, they have totally changed my life. I would highly recommend them. Thanks to them I can now sleep at night. Reviewed on: 6th May 2026

Helpful, supportive problem solvers.

I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sort it out. They really helped to take a weight from my shoulders. Reviewed on: 6th May 2026

I felt like I was drowning in my monthly bills, I ha...

I felt like I was drowning in my monthly bills, I had no disposable income to buy everyday essentials and thing like a haircut were out of the question. Once I had a plan set up with Stepchange life got easier, and I was able to pay of my debts but still have money for other things. Basically life got easier. Im now coming to the end of my plan and to be honest, its gone by so quickly. Don't be worried about these plans, they 100% help you get back on track. Reviewed on: 6th May 2026

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