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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

The company is a godsend!!

When struggling with debt payments stepchange arranged a budget out of my earnings and negotiated payments on my behalf with my debtors. Reviewed on: 6th June 2025

Amazing organisation.

Amazing organisation. A huge help at a very stressful time. They continue to be a support and a regularly in touch Reviewed on: 6th June 2025

StepChange have changed my life and I couldn't be mo...

StepChange have changed my life and I couldn't be more grateful for the service they've offered. Because of them I am able to pay my debts without drowning in rising interest whilst balancing my monthly bills, expenses and a little on top to still enjoy life. The interface is really smart and easy to use so I love checking my monthly statements to see my balance being paid off. The team are always so helpful and judgement free which makes a huge difference. I couldn't recommend them more (and do, frequently!). Reviewed on: 6th June 2025

So helpful

So helpful web site easy to navigate and use and it’s great to be able to sort finances out with there help would highly recommend Reviewed on: 6th June 2025

I was in a mess!

I was in a mess! Stepchange have assisted me to sort that mess. I have no longer sleepless nights worrying about the challenges of my debts. My partner worrying that I can not cope financially. I have been diagnosed with a neurodivere set of conditions. I used to worry everytime I got paid about how would I deal with the calls. I also used to worry about my payments not being enough. I now am in the knowledge they are being sorted. I also have not anymore the calls, threatening letters and grief that I used to have. I now just pay what I need too and know there is pain but there is light at the end of the tunnel. I also know that one day I will be past this learning from it and being able to say thank you to Stepchange. Reviewed on: 6th June 2025

Every advisor has been respectful, patient and so un...

Every advisor has been respectful, patient and so understanding. I don't know what l would have done without their help. It has taken 4yrs to clear my debt, comfortably and without stress. Reviewed on: 6th June 2025

When life throws financial curve balls at you.

StepChange is nothing short of a devine assistance due to their strategic disposition of being a shoulder to lean on when life throws a financial curve ball at you. Their support has been my source of strength and now onto full recovery. Reviewed on: 6th June 2025

Stepchange gave me light when I was in a very dark p...

Stepchange gave me light when I was in a very dark place, they are understanding and so helpful, they changed my life Reviewed on: 6th June 2025

Absolute god sent

I had 7 years worth of Dept to pay off now.. step change help me keep up the ability to pay and see it to the very end without missing a single payment. Now am dept free ive been able to buy my own house again.. so I ant thank step change enough they truly saved me life. Thank you all at step change Reviewed on: 6th June 2025

Make a change

Years of over spending and relying on credit cards to top up our lifestyle left us in a perpetual cycle of balance transfers and anxiety. Engaging with step change has reset our lives and put us on a healthier path. Reviewed on: 6th June 2025

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