Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Changed my life literally, if it wasn't for stepcha...

Changed my life literally, if it wasn't for stepchange I would not be able to live Reviewed on: 6th May 2026

Nothing but professional well informed impartial adv...

Nothing but professional well informed impartial advice throughout and helping deal with the most difficult situation with the care needed. Reviewed on: 6th May 2026

These amazing people have helped me to get my life b...

These amazing people have helped me to get my life back. I feel I am not sinking anymore. Reviewed on: 6th May 2026

These people are amazing!

These people are amazing, they have totally changed my life. I would highly recommend them. Thanks to them I can now sleep at night. Reviewed on: 6th May 2026

Helpful, supportive problem solvers.

I have been with StepChange for a while and they have been very helpful and supportive. If I have a query or a problem I can ring them and help me sort it out. They really helped to take a weight from my shoulders. Reviewed on: 6th May 2026

I felt like I was drowning in my monthly bills, I ha...

I felt like I was drowning in my monthly bills, I had no disposable income to buy everyday essentials and thing like a haircut were out of the question. Once I had a plan set up with Stepchange life got easier, and I was able to pay of my debts but still have money for other things. Basically life got easier. Im now coming to the end of my plan and to be honest, its gone by so quickly. Don't be worried about these plans, they 100% help you get back on track. Reviewed on: 6th May 2026

Peace of mind company. .very scared of how l w...

I was very down, confused and very scared of how l will settle my debt which l have had depression and with the skills , knowledge and professionalism of step change assistance,, l now have a relaxed mindset and hoping to get better and settle my debt which L. Marvelous staff . Kudos! Reviewed on: 6th May 2026

I have been with Step Change for some time, my debts...

I have been with Step Change for some time, my debts were quite overwhelming but they helped me throughout and I can now see a debt free future! Reviewed on: 6th May 2026

They took the pressure and worry out of the situatio...

They took the pressure and worry out of the situation and made me feel alive again. Reviewed on: 6th May 2026

Step change gave me the chance to see the wood for t...

Step change gave me the chance to see the wood for the trees! To be a more present father for my kids and not just worrying about the next bill! Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt management
from Creditfix 4.63 from 795 reviews
Debt advice
from Money Wellness 4.89 from 6358 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub