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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16786 reviews)

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4.95

Based on 16,786 reviews, last reviewed 16th May 2026

99600% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A good word from a family member. Having heard from a family member about StepChange. I was having problems with my bank at the time, and getting my debts paid to not only my bank but ... Read more Reviewed on: 16th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16786)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Absolutely brilliant

Absolutely brilliant; wish I'd got in touch with this lovely lot much sooner than I did. They've helped to manage a very difficult situation and made it feel a lot less daunting and overwhelming. I'd give them 10 stars if I could...! Reviewed on: 6th June 2025

Experience

Easy process, kind and helpful people. Highly recommend. Reviewed on: 6th June 2025

Cannot reccomend enough!

The people at stepchange have been very helpful. They were quick to help me find a solution to my debt problems before they overwhelmed me & held no judgement about my circumstances absolutely cannot recommend enough Reviewed on: 6th June 2025

Respectfully helpful.

Non invasive once your set up and they were very good helping me to regulate my expenditure. They have been very respectful of my situation. Reviewed on: 6th June 2025

Top quality service! Saved me in many ways

I have been on a Debt Management Plan for a few years to clear some substantial debts incurred at a hard time in my life. Stepchange has honestly been a lifesaver for me. They have been helpful, understanding and always made payments to my creditors on time. They have been extremely understanding on certain occasions when I have not been able to make a full payment towards my plan. They always try to help me to work things out and have made my situation so much less stressful. Contacting Stepchange was one of the best decisions I've ever made. Reviewed on: 6th June 2025

Very helpful and not pushy...

Very helpful and not pushy, listened to our circumstances and offered us the best solution for our situation . Reviewed on: 6th June 2025

Good service to use.

Good service to use. I have been with Stepchange in the past and they have look after me well. I had the confidence in them this time around and have since been pleased with all that they have done. .. Reviewed on: 6th June 2025

Great service

I found stepchange excellent in dealing with my extremely stressful situation 5 star service Reviewed on: 6th June 2025

A brilliant service

Has literally saved my life. I felt trapped under the weight of some poor life choices when I was at my most vulnerable and was able to get my life back on track. Friendly staff and a realistic finance plan which I follow to this day Reviewed on: 6th June 2025

Great people great stepchange have transformed my si...

Great people great stepchange have transformed my situation took away all the stress and anxiety couldn’t be happier Reviewed on: 6th June 2025

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