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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

StepChange always helped me and been always very fri...

StepChange always helped me and been always very friendly and helpful! Reviewed on: 23rd May 2025

I was overwhelmed with debt and paying it back was b...

I was overwhelmed with debt and paying it back was becoming impossible, I don't know what I would have done without their help. Step change have helped me organise my payments and talked to my creditors on my behalf. Brilliant charity. Reviewed on: 23rd May 2025

Great company- don’t look down on you or criticise j...

Great company- don’t look down on you or criticise just give you loads of practical advice Reviewed on: 23rd May 2025

It was smooth helpful and considerate

It was smooth helpful and considerate Reviewed on: 23rd May 2025

I couldn't have done it without Stepchange.

Stepchange has been there for throughout what I thought was an impossible situation. I cannot recommend them highly enough. They have been helpful and supportive in every way. Im now on top of my situation and getting closer to a debt free future. I could not have done it without Stepchange. Thank you. Reviewed on: 23rd May 2025

Excellent service

We have been able to manage with all our bills and have help with being able to pay off our debts. They are always ready to help and give advice. Not sure what would have happened without having Stepchange Reviewed on: 23rd May 2025

Debt worries

I was really overwhelmed by the number of payments and how much they were to manage each month. I took out small loans to cover payments and it all escalated but my DMP did stop that. I feel so much better overall. However I was not aware that my creditors can log missed payments every month so I have accrued 11 defaults and 8 missed payments in 18months which does not look good on my report. I would never have had the money for a settlement so its the best it could be Reviewed on: 23rd May 2025

Helpful advice

Very professional Extremely helpful Gave good advice without judgement I would highly recommend Stepchange to anybody with money worries They completely put your mind at rest Reviewed on: 23rd May 2025

Informative, quick and friendly service, who make yo...

Informative, quick and friendly service, who make you feel at ease during a difficult time. Would recommend to others and no regrets about speaking to Stepchange. Reviewed on: 23rd May 2025

They gave me all the help i needed.

They gave me all the help i needed. Excellent Reviewed on: 23rd May 2025

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