Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

View other StepChange products

4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

I was so very stressed with having a lot of debt and...

I was so very stressed with having a lot of debt and couldn’t see a way out. They worked it all out for me, didn’t push me to pay any more than I could afford and never judged me. They truly improved my mental health. Reviewed on: 6th May 2026

Stepchange, a Lifeline

When I thought all was over for me, StepChange gave me a lifeline. When I got in touch, the counsellor I spoke to calmed all my fears and worries with her advice and re-assuring help. Reviewed on: 6th May 2026

Step change have been amazing with helping me with m...

Step change have been amazing with helping me with my finances! Reviewed on: 6th May 2026

I was in a very bad place with my dept.

I was in a very bad place with my dept. I could only make the interest payments. Then found step change it was a massive relief. Reviewed on: 6th May 2026

Facing your fear and stepping into the light.

Debt.A four letter word that carries so much stigma . If it's associated with high finance it is made to feel ok, but when it's personal debt, it invokes shame, fear and panic. Stepchange provide a comfort blanket of knowledge and care, perspective and advice but most importantly, they have experience.They don't judge. They help. It's not about heads in the sand; anything can be faced - it just takes a little help. They do the heavy lifting. Take their advice, face your fear, it can be managed and lived with. Reviewed on: 6th May 2026

I was at a low point in my life with my finances and...

I was at a low point in my life with my finances and they helped me through it thank you. Reviewed on: 6th May 2026

Very understanding really listen to you with no judg...

Very understanding really listen to you with no judgement and very helpful Reviewed on: 6th May 2026

Having debt is very shameful.

Having debt is very shameful. When I spoke to step change the advisors were so kind and supportive. Excellent service. I would recommend it to anybody having a difficult time. Reviewed on: 6th May 2026

They are so helpful and really help relieve money co...

They are so helpful and really help relieve money concerns. Reviewed on: 6th May 2026

Easy and helpful they made it easy to set up and do...

Easy and helpful they made it easy to set up and do not judge you Reviewed on: 6th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Collection
from CCI Credit Management 3.99 from 1 reviews
Debt Solutions
from Abacus 4.18 from 6 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub