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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18654 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18654)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Impartial advice about best way forward

Impartial advice about best way forward Reviewed on: 6th May 2026

Unsung heroes!

Always supporting. Nothing felt beyond their help, no matter how messy it all got.They handled everything and made me see a way through. Reviewed on: 6th May 2026

StepChange are a charity and do not charge users for...

StepChange are a charity and do not charge users for their services. They provide practical advice for people experiencing financial difficulties, offering solutions and taking away the worry. The support is ongoing and always available when you need it. Financial problems can seriously affect mental health and StepChange take away a lot of the immediate pressures and worries. I cannot thank them enough for the help they have provided me. Reviewed on: 6th May 2026

Stepchange helped me take back control of my finances

Stepchange helped me get control of my finances again. Reviewed on: 6th May 2026

Manageable my finaces and stress free

Manageable my finaces and stress free Reviewed on: 6th May 2026

Easy to access advice and budget planner.

Easy to access advice and budget planner. Support when needed. Sorted out plan quickly and reviewed annually to ensure it still meets my needs. I’m feeling more in control of my debts and know that one day I will be free of them. Reviewed on: 6th May 2026

Stepchange has helped me greatly with my finances, d...

Stepchange has helped me greatly with my finances, dealing with creditors and budgeting. Reviewed on: 6th May 2026

Very great professional and helpful

Very professional and helpful service Reviewed on: 6th May 2026

Reassurance, Support and bespoke solution

Stepchange provided with reassurance about my financial situation and rendered bespoke support and solution. Reviewed on: 6th May 2026

I was in a difficult financial position, until I con...

I was in a difficult financial position, until I contacted Stepchange, they put me on the straight and narrow money wise and am in a more pleasant place for sure Reviewed on: 6th May 2026

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