Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

View other StepChange products

4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Very Very helpful considered understanding

Very Very helpful considered understanding Reviewed on: 23rd May 2025

I was getting so much harassment from creditors , up...

I was getting so much harassment from creditors , up to 20+ calls a day. Step change have been brilliant in helping me to get back on track, and paying affordable monthly payments. Reviewed on: 23rd May 2025

Empathetic non judgemental.

Empathetic non judgemental. Checked all options to find what was best for us Reviewed on: 23rd May 2025

Very easy and confidential service that’s makes you...

Very easy and confidential service that’s makes you feel better about yourself Reviewed on: 23rd May 2025

Outstanding customer service and support.

Outstanding customer service and support. Reviewed on: 23rd May 2025

Great serviceMade me feel in control of my situation.

Made me feel in control of my situation. Setting out my income made me reflect on my spending. Reviewed on: 23rd May 2025

Instant peace of mind

After contacting Stepchange I felt like a massive weight had been lifted from my shoulders. Every advisor I spoke to was so helpful and understanding and I had every confidence in their ability Reviewed on: 23rd May 2025

Stepchange changed my life

Stepchange changed my life, at a time when I couldn’t see a way out this amazing charity enabled me to see the wood for the trees and took a huge weight off my shoulders which was starting to feel increasingly difficult to cope with. Reviewed on: 23rd May 2025

Changed my life that all can say.

Changed my life that all can say.i was surving but the toll on my mental health was exhausting. Honestly contacting step change was the best thing I could have done Reviewed on: 23rd May 2025

I was very nervousd ringing Stepchange but no need.

I was very nervous ringing Stepchange but no need. The staff were so friendly and helpful. None Judgemental and outlined opinions available to me. Reassuring and kind. Explained the next steps and great at keeping in touch. Excellent service Reviewed on: 23rd May 2025

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from National Debtline 4.90 from 7 reviews
Debt advice
from Business Debtline 0.00 from 0 reviews
Debt advice
from Money Wellness 4.92 from 5441 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub