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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18661 reviews)

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4.92

Based on 18,661 reviews, last reviewed 10th Jul 2026

126000% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

StepChange have helped me become debt free, I comple... StepChange have helped me become debt free, I completed the budget form and entered in the amount that I owed and they gave me a plan to pay off my de... Read more Reviewed on: 10th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18661)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange helped me take back control of my finances

Stepchange helped me get control of my finances again. Reviewed on: 6th May 2026

Manageable my finaces and stress free

Manageable my finaces and stress free Reviewed on: 6th May 2026

Easy to access advice and budget planner.

Easy to access advice and budget planner. Support when needed. Sorted out plan quickly and reviewed annually to ensure it still meets my needs. I’m feeling more in control of my debts and know that one day I will be free of them. Reviewed on: 6th May 2026

Stepchange has helped me greatly with my finances, d...

Stepchange has helped me greatly with my finances, dealing with creditors and budgeting. Reviewed on: 6th May 2026

Very great professional and helpful

Very professional and helpful service Reviewed on: 6th May 2026

Reassurance, Support and bespoke solution

Stepchange provided with reassurance about my financial situation and rendered bespoke support and solution. Reviewed on: 6th May 2026

I was in a difficult financial position, until I con...

I was in a difficult financial position, until I contacted Stepchange, they put me on the straight and narrow money wise and am in a more pleasant place for sure Reviewed on: 6th May 2026

They keep me up to date regularly

They keep me up to date regularly Reviewed on: 6th May 2026

Absolutely fantastic experience, they helped me cont...

Absolutely fantastic experience, they helped me control my debt with a fixed monthly payment I could afford and took the work away. Reviewed on: 6th May 2026

Exceptional performance in turning my life around.

Exceptional performance in turning my life around. I’m fortunate enough to have StepChange by my side, my back! I would highly recommend, shouting it from the rooftops, If your life has imploded, like mine did and you need financial guidance, then there’s no other organisation on planet earth than “StepChange”! Reviewed on: 6th May 2026

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