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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Payment plan

They have always helped me to manage my funds and contribute to my debts Reviewed on: 6th May 2026

Gratefull for recieve the help from Step Change and...

Gratefull for recieve the help from Step Change and helps me organise my debt with creditors. Highly R E C O M M E N D! Reviewed on: 6th May 2026

StepChange have made my repayments aaffordable .

StepChange have made my repayments to my debtors affordable and taken away the worry when I found myself in financial difficulties. Reviewed on: 6th May 2026

Stepchange have been brilliant/helpful since day one

Stepchange have been brilliant and helpful since day one. Three years later and down to last few months now to be finally debt free with the help of their DMP Reviewed on: 6th May 2026

No Jugment

Easy to set up, no jugment and happy to help. Reviewed on: 6th May 2026

They did not judge my situation they just seemed wan...

They did not judge my situation they just seemed want to help Reviewed on: 6th May 2026

Confused.

Confused. because is deferent things And some changes on here. Reviewed on: 6th May 2026

Supportive. No judgement!

Stepchange have always been supportive and without judgement! Reviewed on: 6th May 2026

STEADY AND SURE ADVICE

StepChange has been a steady support in helping me to deal with a debt that I couldn’t repay. It is not full of dramatic innovations of the “how to write off your debt” variety but slow and sure. Reviewed on: 6th May 2026

Absolutely brilliant customer service they make you...

Absolutely brilliant customer service they make you feel confident in their advice and support you every step of the way , easy to talk to and understand without judging you Reviewed on: 6th May 2026

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