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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14716 reviews)

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4.95

Based on 14,716 reviews, last reviewed 24th Mar 2026

71% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

There customer service are very good and helpful. There customer service are very good and helpful. They advised the way it should be. I am happy with the advice l got from them Reviewed on: 24th March 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14716)

Review of the StepChange, Debt advice:

Thank you Stepchange

I was very pleased to have Thier help, support, knowledge and guidance. Reviewed on: 3rd May 2024

They are the best

From the first till now there was no complaint stepchange worker are the best alway support me Reviewed on: 23rd May 2025

Simply the best.

They were so helpful and non-judgmental they put our minds at ease. They also keep us up to dare on when our debts will be cleared. Reviewed on: 23rd May 2025

Excellent service

Very helpful, excellent service, life changing Reviewed on: 23rd May 2025

Such a relief

The process has been seamless and such a relief to finally get the help i had put off for so long. Reviewed on: 23rd May 2025

Can’t thank enough for helping me.

Can’t thank enough for helping me.Highly recommended ,very professional service. Reviewed on: 23rd May 2025

Find Customer Service very good, sympathetic, and un...

Find Customer Service very good, sympathetic, and understanding each time I do a budget review. They make sure that monthly payments to creditors are what I can afford, and reasonable. Reviewed on: 23rd May 2025

Excellent, reassuring help

I found the staff very empathetic and helpful at a time of great worry. Reviewed on: 23rd May 2025

I felt overwhelmed by getting myself in debt at time...

I felt overwhelmed by getting myself in debt at time mental health was a real low. But any queries or questions took away some stress Reviewed on: 23rd May 2025

They were very reassuring and helped me out of a tig...

They were very reassuring and helped me out of a tight spot. Reviewed on: 23rd May 2025

Pure relief

I was feeling very overwhelmed to now somewhat relieved! A very helpful and efficient service! It has certainly made me look at money and spending in a very different way! I thought I was controlled with budgeting but I am much more aware now! I appreciate all their help. Reviewed on: 23rd May 2025

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