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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,651 reviews, last reviewed 29th Jun 2026

125733% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The best phone call I made The hardest phone call I made after losing my husband as I’ve always paid my bills on time but now it was different step changes could not of been mor... Read more Reviewed on: 29th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I wish I had been in touch with Stepchange much earl...

I wish I had been in touch with Stepchange much earlier, they helped sort my problems with debts. They reassured me things can get sorted when I thought I was going to lose everything. Everything is explained in simple terms & take away my sleepless nights. Reviewed on: 6th May 2026

Stepchange

Been with them for a while and they really helped me out especially in the beginning. If you are going through financial difficulties trust me give them a call Reviewed on: 6th May 2026

Fairly quick process.

Fairly quick process. Stepchange has put my mind at rest. Really happy so far Reviewed on: 6th May 2026

The Best Phone Call We Ever Made!

After a huge change in circumstances we found ourselves building up debt due to being unable to work. We were worried and didn’t know where to turn. A call to StepChange changed all that - they listened, offered good solid advice and then relived us of the stresses and strains of affording our debt. Probably the best phone call we have ever made - staff are always friendly and comforting and never judgemental. Amazing! Reviewed on: 6th May 2026

Thank you for good support,

I would like to express my sincere thanks for the support and guidance I received from your service. My experience with StepChange has been very positive, and I truly appreciate the understanding, professionalism, and care shown by your team. The advice I was given helped me feel more confident and in control of my situation, and it made a real difference during a difficult time. Your support has been invaluable, and I am very grateful for the help I received. Reviewed on: 6th May 2026

Ten star service

I have been with you a number of years now and I'm still getting excellent help an Reviewed on: 6th May 2026

Just easy to do and make you feel comfortable in how...

Just easy to do and make you feel comfortable in how they handle you Reviewed on: 6th May 2026

Straight forward process

Gave all relevant information then was told my best debt solution applied for what they recommended and was all set up within weeks so simple to do and the biggest relief knowing I'd taken steps to clearing my debts. Reviewed on: 6th May 2026

Very good service.

Very good service. Would recommend to friends and family Reviewed on: 6th May 2026

Such helpful and friendly staff.

Such helpful and friendly staff. The organisation has helped me manage my finances and I’m in such a better place now. Thank you so much StepChange Reviewed on: 6th May 2026

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