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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14720 reviews)

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4.95

Based on 14,720 reviews, last reviewed 16th Apr 2026

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Amazing service Stepchange have been amazing help. Debt advice plan in place amazing customer service Reviewed on: 16th April 2026

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (14720)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

They make me feel at ease and don't make me feel sha...

They make me feel at ease and don't make me feel shameful and also give the best advice and options and getting debt free Reviewed on: 23rd May 2025

Helped me more than I can express friendly and non j...

Helped me more than I can express friendly and non judgemental absolutely recommend Reviewed on: 23rd May 2025

Peace of mind

Step change has given me peace of mind on knowing that my finances are taken care of. Reviewed on: 23rd May 2025

Absolutely brilliant ,thoughtful understanding excel...

Absolutely brilliant ,thoughtful understanding excellent listening g skills couldn’t wish for anything better Reviewed on: 23rd May 2025

StepChange is an excellent and truly life-changing...

StepChange is an excellent and truly life-changing organisation. They offer free, professional, and confidential debt advice to anyone struggling with financial difficulties in the UK. My experience with them has been very good and helpful from the start. The customer service is outstanding – their advisors are patient, understanding, and never judgmental. They take the time to listen carefully to your situation and explain all the options clearly. You never feel rushed or alone. One of the best things about StepChange is how easy and stress-free they make the whole process. Their online debt advice tool is simple to use, and their follow-up is prompt and reliable. They offer a variety of debt solutions such as Debt Management Plans (DMPs), IVAs, and more – all tailored to your needs. Thanks to StepChange, I now have a clear path to becoming debt-free. They’ve not only helped me get my finances in order but also relieved so much stress and anxiety. I finally feel in control again. I would highly recommend StepChange to anyone who is feeling overwhelmed by debt. They are truly a lifeline and a trustworthy organisation that puts people first. Reviewed on: 23rd May 2025

They have helped me sort my finances to a point i am...

They have helped me sort my finances to a point i am no longer having sleepless nights worrying Reviewed on: 23rd May 2025

Very helpful

I contacted them because of health issues i had to give up work and it caused me a lot of stress as I had never missed any of my bills and i was very worried about it once i spoke to them they were so understanding and helpful it took the weight of my shoulders i really couldn't ask for anymore. Reviewed on: 23rd May 2025

I was desperate when I contacted StepChange, but the...

I was desperate when I contacted StepChange, but the are amazing, I'm still stressed but at least my debts are being paid Reviewed on: 23rd May 2025

Lovely people on the phone make you feel calm

Lovely people on the phone make you feel calm Reviewed on: 23rd May 2025

Very good, would recommend.

Very good, would recommend. They offer support when you need it most. Reviewed on: 23rd May 2025

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