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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Best dept advice and solution!

Debt went on wrong direction, but thanks to StepChange team everything is back on track! Reviewed on: 6th May 2026

Step change were literally a life saver for me.

Step change were literally a life saver for me. Every sleepless night was ended by an advisor from Step change calmly and kindly talking me through the steps needed to be taken. I was able to manage my debt and stabilise my life from then on . Reviewed on: 6th May 2026

I am still on my debt program since ten years ago.

I am still on my debt program since ten years ago. I am very grateful for your help. Reviewed on: 6th May 2026

Stepchange helped me when I was at my lowest

Stepchange really helped me when I was at. Very low point in my life. Debts had mounted to an unmanageable level and I didn’t know what to do. StepChange talked me through their processes, talked to the companies I owed and got me onto a plan that allows me to live again. Great organisation! Reviewed on: 6th May 2026

Good quality service and helpful staff

I have had no problems with the service since it started an easy process and helpful staff from start to finish Reviewed on: 6th May 2026

Thank you

Helped us through the worst time of our life took all the worry and stress away great company keep up the good work thanks Reviewed on: 6th May 2026

It has been spot on, i can not fault it.

It has been spot on, i can not fault it. Reviewed on: 6th May 2026

The customer service staff are really helpful and em...

The customer service staff are really helpful and empathetic. They work hard to help you get the right budget. you have to review your budget each year, which is a bit annoying. Reviewed on: 6th May 2026

I am very pleased with the service and very helpful...

I am very pleased with the service and very helpful Reviewed on: 6th May 2026

Incredibly helpful.

Incredibly helpful.... peace of mind. Reviewed on: 6th May 2026

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