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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Having being put in a situation.

Having being put in a situation. I spent months worrying how I was gonna keep a roof over mine and my kids head. Until I contacted stepchange who helped me arrange a repayment plan and allow me to sleep at night again. Reviewed on: 6th May 2026

StepChange were so understanding and professional in...

StepChange were so understanding and professional in dealing with such an awful personal experience. They explained in detail so much and were so helpful Reviewed on: 6th May 2026

When I’ve had an issue the service has been brillian...

When I’ve had an issue the service has been brilliant and I’m feeling more positive about my current situation. Reviewed on: 6th May 2026

Good customer services and very helpful

Good customer services and very helpful Reviewed on: 6th May 2026

From serious stress to a mountain of wait lifted fro...

From serious stress to a mountain of wait lifted from your shoulders. People who care give solid advice and help. we can actually see light at the end of the tunnel. Reviewed on: 6th May 2026

Stepchange saved my life.

Stepchange changed my life when I was desperate with all my debts from overspending. They contacted all the companies and agreed a monthly payment. I am close now to being debt free and I have been able to have s good life. Do not hesitate to contact them as they are never judgmental and only want to help. Reviewed on: 6th May 2026

Excellent customer service and help

Staff are always understanding and friendly and do not make you feel like a failure Reviewed on: 6th May 2026

No judgement.

No judgement. No embarrassment. Piece of mind. Reviewed on: 6th May 2026

Amazing, so helpful and non judgmental.

Amazing, so helpful and non judgmental. It is like having a massive weight lifted. Everyone has a story and a reason why they are in the hole and you gain the help and support to get out and back on track. Not to sound too over the top but it feels life saving! Reviewed on: 6th May 2026

Pulling out of the wilderness

I had it all success, money, friends and it was swiped from under me overnight this was extended due to my complacency in the oil and gas sector before the collapse. I used all my savings, cashed in ISAs (which had also collapsed) and took pension moneys to pay the mortgage and bills. This eventually runs out and I had no one to turn to and help me out until I was recommended to seek advice from Stepchange, who guided me into a suitable payment programme which I have been continuing to help me recover, its slow going and I really cant thank Stepchange enough for their help, friendliness, guidance and knowledge of my situation. Reviewed on: 6th May 2026

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