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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18651 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18651)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Stepchange are brilliant

Stepchange are brilliant, They help you every step of the way and go through your debt options, Reviewed on: 6th May 2026

Debt management

They took the worry out of being in debt,managing my creditors and alleviating the worries that come with it Reviewed on: 6th May 2026

light at end of tunnel

very helpful, can see light at end of tunnel, b debt free by nov 2026, cant wait Reviewed on: 6th May 2026

Simply outstanding in every way ..

Amazing charity and people also, I struggle with any sort of forms and gathering info, but they made it all manageable with out stress Made my financial life manager again can thank them enough Reviewed on: 6th May 2026

A Supportive Lifeline in a Stressful Time

My situation was complicated and overwhelming, but the staff at Step Change were patient and incredibly supportive throughout. The online application was clear, simple, and easy to navigate. Their reassurance and understanding made a real difference, guiding me confidently through every step of the process. Reviewed on: 6th May 2026

StepChange made a difficult time for me much easier...

StepChange made a difficult time for me much easier by dealing with the admin and knowing what they were doing and doing it well and kindly and professionally. Thank goodness for you guys, highly recommended! Reviewed on: 6th May 2026

Amazing experience.

Amazing experience. O recommend everyone who needs help and cannot cope anymore . Reviewed on: 6th May 2026

Debt due to stalker .

I dated a person turned out to be a stalker i had to leave no furniture etc I had kids thats when I went into debt I bought on credit I couldnt afford now for years I have been paying back what I owe at a rate I can afford kind regards Reviewed on: 6th May 2026

Always been there for me, don't know what I would of...

Always been there for me, don't know what I would of done without them. Reviewed on: 6th May 2026

Absolutely brilliant service.

Absolutely brilliant service.. made me feel relaxed which helped with the anxiety of going through my debt issues Reviewed on: 6th May 2026

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