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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Always been there for me, don't know what I would of...

Always been there for me, don't know what I would of done without them. Reviewed on: 6th May 2026

Absolutely brilliant service.

Absolutely brilliant service.. made me feel relaxed which helped with the anxiety of going through my debt issues Reviewed on: 6th May 2026

I owed money i got sick.

I owed money i got sick.and was struggling Reviewed on: 6th May 2026

Desperate times sorted by StepChange

StepChange saved me during a very difficult time where my mental health did not allow me to focus and prioritise my money problems. Their step by step guidance and caring and supportive operators allowed me to establish an affordable plan that made my life easier and less desperate. Reviewed on: 6th May 2026

StepChange relieved so much stress by helping me man...

StepChange relieved so much stress by helping me manage my debt. Reviewed on: 6th May 2026

Desperate

At the time I had these debts I could see no way out of it till somebody told me about stepchange Reviewed on: 6th May 2026

Let StepChange help you manage your debt.

I was terribly worried about debts mounting up and couldn’t see a way forward. StepChange helped me by working with my creditors and coming up with a sustainable payment plan. I will be debt free in just under 3 years. I only wish I’d gone to them sooner! Reviewed on: 6th May 2026

One call

Best phone call I ever made lifted a weight off my shoulders helping me pay back my debts to my creditors at a manageable amount Reviewed on: 6th May 2026

Getting income under control

I was drowning in debt before I went to step change. But now it’s controllable. Reviewed on: 6th May 2026

Easy to use, very helpful

Easy to use forms, if there is a problem very helpful staff Reviewed on: 6th May 2026

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